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GardaWorld
Account managerGardaWorld • Ottawa, Ontario, CA
Account manager

Account manager

GardaWorld • Ottawa, Ontario, CA
13 days ago
Salary
CA$70,000.00 yearly
Job type
  • Full-time
Job description

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?


GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.


Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.


Why Choose GardaWorld?

  • Full-time position with job stability
  • Annual salary of $70,000 to $85,000, based on experience and qualifications
  • Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
  • Structured work environment focused on safety and compliance
  • Key role at the heart of operations
  • Opportunities for learning and professional development


Key Responsibilities of the account manager:

  • Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
  • Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
  • Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
  • Conduct regular client site visits and build strong, long-term professional relationships.
  • Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
  • Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
  • Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
  • Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.


Qualifications and Skills for the account manager:

  • Bachelor's degree in Business Administration, Management, Finance, or a related field.
  • Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
  • Proficiency with Microsoft Office applications.
  • Ability to thrive in a fast-paced, evolving operational environment.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Demonstrated leadership, interpersonal, and communication skills.
  • Excellent analytical, planning, and problem-solving abilities.
  • Bilingualism (English and French) is required to effectively support our English-speaking clientele.

This posting is for a position that is currently vacant within the organization.

Ready to Join Us?

If you are looking for an opportunity to contribute to a growing organization where your coordination and organizational skills will make a real difference, we want to hear from you.

Apply today and become part of the GardaWorld team.

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Account manager • Ottawa, Ontario, CA

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