Assistant Hospitality Services Manager

Job Description

Aramark Canada is looking for an Assistant Hospitality Service Manager to lead a team in food, housekeeping, and resident laundry services. Performs tasks such as hiring, training, coaching and administrative duties for employees and clients and residents. Maintains all records and ensures all audit compliance. Works with no immediate supervision and accomplishes tasks in a fast-paced environment following both client and company guidelines.

Healthcare - Aramark

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Job Responsibilities

• Responsible for the operation of food services, housekeeping, and resident laundry in a Senior living environment
• Leads preparation and delivery of resident and client catered functions
• Performs monthly Food Safe and Food Management Audits on a timely manner
• Collect weekly Resident Satisfaction Survey
• Perform monthly Housekeeping and Laundry Audits
• Participates in Monthly Resident Council Meetings
• Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
• Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
• Attends ARAMARK meetings and functions
• Performs/delegates all work in accordance with Client and ARAMARK policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives.
• Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
• Ensure all invoices are posted in E4W
• Leads daily pre-shift huddles with the team
• Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/patients while performing job duties.
• Proactively resolve resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
• Report and upload all employee injuries and near misses with focus on recommendations for prevention of future incidents to Global Metrics Monitor (GMM)
• Performs all other duties as required

Qualifications

• Excellent communication skills both verbal and written.
• Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
• Must have the physical capabilities required for light lifting and frequent walking
• In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment. Must be willing and capable of working in fast paced environment.
• Incumbent must be able to work weekends
• Minimum 2-year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experience
• Advanced Food Safety Certification
• 2 years minimum experience in a unionized environment
• Previous Experience Required 2 years minimum experience in a Healthcare environment.
• First Aid Certification is an asset
• Word, Excel and Outlook knowledge is required

WORKING CONDITIONS:

In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and hence it’s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.

Education

About Aramark

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $53,045.00 - $65,776.00.