Bilingual Program Coordinator, 18-Month Contract

As a Bilingual Program Coordinator, you will manage vital administrative and logistical workflows that keep medical clinics and patient assistance programs running smoothly. Balancing CRM database management with direct communication, you will oversee inventory, handle data tracking, support on-site nursing staff, and act as a reliable central anchor for patients and healthcare providers.


Job Type: Full-Time, 18-Month Contract
Salary Range: $44,300 – $68,000 (Based on experience)
Language Requirement: Fully Bilingual (French & English)
Location: Remote / Hybrid (Open to relevant Canadian locations; Ontario/Quebec regional operations support)

Advantages
Prestige Industry Experience: Gain valuable corporate experience with a recognized Canadian healthcare pioneer.

Comprehensive Financial & Health Protection: Competitive pro-rated salary accompanied by medical, dental, and vision care packages.

Holistic Wellness Offerings: Access to extensive physical, emotional, financial, and social wellness programs.

Family-Centric Care: Specialized support including behavioral health solutions, family wellness resources, and employee assistance programs.

Professional Advancement: Tailored training programs, professional development resources, and exposure to leading healthcare CRM tools like Salesforce.

Responsibilities
CRM & Patient Records Management: Create and maintain highly accurate, regularly updated patient profiles within the Salesforce CRM; index, label, and securely archive sensitive clinical documents.

Clinic Logistical Coordination: Manage office inventory and medical supplies for regional clinic locations; collaborate with IT teams and senior leadership to coordinate equipment deliveries and system setups for new clinic expansions.

Clinical & Nursing Support: Assist nursing staff by preparing patient charts and coordinating tomorrow-day medication sheets; follow up with pharmacies regarding missing prescriptions or enrollment forms; draft correspondence to internal and external partners.

Communication & Inbound/Outbound Tracing: Answer inbound queries and manage outbound tracking calls with patients and Healthcare Professionals (HCPs) regarding prescription renewals; handle heavy, timely fax and email workflows.

Safety & Compliance Auditing: Audit and verify specific operational location reports to remove inconsistencies; accurately evaluate data to log and report Adverse Events (AEs) to the assigned safety and compliance units.

Qualifications
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.

Experience: 3–5 years of experience in an administrative role (experience in a medical clinic, specialty pharmacy, pharmaceutical, or healthcare office environment is strongly preferred).

Technical Fluency: Advanced proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); hands-on experience navigating complex CRM systems (Salesforce experience is considered a significant asset).

Skills & Competencies:

Strong interpersonal, customer service, and empathetic communication skills.

Excellent critical thinking, problem-solving abilities, and basic mathematical/financial acumen.

High organizational agility with the ability to work independently, multitask, and pivot through changing clinic priorities.

Education: High School Diploma or Post-Secondary schooling in medical office administration, healthcare administration, or a related discipline.

Summary
This is your opportunity to become the administrative center of gravity for regional clinic networks and patient records management. If you are a proactive, highly agile multi-tasker who excels at managing CRM systems like Salesforce, coordinating clinic logistics, and providing seamless organizational support to frontline nursing teams, apply today to orchestrate excellence across our healthcare operations.

jessica.bayuk@randstad.ca
melissa.banduenga@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.