Global Managed Print Services Specialist

Requisition ID: 267331

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platforms (GTEP) – Employee Digital Experience (EDX) manages the Bank’s employee digital footprint, strategy & roadmap, and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth. We lead efforts around performance, optimization and innovation, capability planning, resource/financial management, contract management, and transparency in support of a world class employee experience.

The Global Managed Print Services Specialist is responsible for supporting the operational management, coordination, and continuous improvement of managed print services across the organization. The role supports the execution of the global managed print strategy through operational oversight, vendor coordination, reporting, service delivery management, and lifecycle support activities.

The role will work closely with regional teams, vendors, Procurement, and Technology partners to ensure managed print services are delivered consistently, efficiently, and aligned with enterprise standards and operational requirements.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support global managed print operations including deployments, refreshes, upgrades, break/fix coordination, and service delivery activities.
• Coordinate operational activities with print vendors, managed service providers, logistics partners, and regional support teams to ensure consistent service delivery and standards adoption
• Monitor service performance, device utilization, operational KPIs, lifecycle reporting, and vendor performance metrics
• Support forecasting, budgeting, inventory planning, and print estate optimization initiatives.
• Drive operational process improvements focused on simplification, standardization, reporting, and service quality improvements.
• Support governance activities related to lifecycle compliance, operational reporting, asset tracking, and service management processes.
• Partner with Technology and Procurement teams on vendor management activities, operational escalations, and service improvement initiatives
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University degree in Business, Information Technology, or related discipline.
• 5–8+ years of experience in managed print services, workplace technology operations, or infrastructure operations.
• Strong understanding of print operations, lifecycle management, operational reporting, and service management processes.
• Experience with operational governance, process improvement, and vendor coordination activities.
• Strong communication, stakeholder management, organizational, and problem-solving capabilities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.