Let your talent shine within a dynamic team in Laval!
Our client, a key player in the insurance sector, is actively seeking a positive and proactive Customer Service Agent to join their trusted team. In this crucial role, you will be at the heart of customer relations, delivering an exceptional experience and actively contributing to smooth, seamless operations.
Your Day-to-Day:
- Providing a warm and professional welcome to clients.
- Answering inquiries with clarity, empathy, and care.
- Collaborating with the internal team to ensure prompt and flawless follow-up on files.
Location: Laval
Position Type: 6-month contract (with strong potential for extension and permanency)
Schedule: Flexible day shift, Monday to Friday 35 hours/week (your choice of 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM)
Salary: $22 to $26 / hour (depending on experience)
Advantages
Work within a dynamic team environment.
Easily accessible by public transit.
Excellent opportunities for growth within a reputable company.
Responsibilities
Handle approximately 180 calls per day.
Identify customer needs and transfer them to the appropriate department.
Effectively use digital tools (Outlook, Teams, virtual phone systems).
Contribute to a positive and collaborative work environment.
Qualifications
Strong communication and customer service skills.
Proficiency in standard office software.
Bilingualism (French and English) is required to serve clients outside of Quebec.
Experience in a call center environment is an asset, but training will be provided.
Bilingualism (French and English) is required for this position due to the nature of the duties, which involve frequent communication with clients or partners outside of Quebec.
Summary
Does this interest you? If so, apply online or send your resume to Tsolere at tsolere.gracia.antabi@randstad.ca :)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Costumer service agent/ insurance • Laval, Quebec, CA
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