Senior Consultant, Salesforce Platform (Deloitte Technology Canada (DTC), Platform Team)

Job Type: Permanent
Work Model: Hybrid
Reference code: 133770
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Saint John, NB; St. John's, NL

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

Salesforce is a strategic enterprise platform within Deloitte Canada’s technology ecosystem, requiring strong governance, reuse, and enablement to maximize value and avoid fragmentation.

As a Senior Consultant, you will play a key role in delivering high-quality platform capabilities while contributing to its evolution, ensuring Salesforce solutions are consistent, scalable, and aligned with enterprise standards.

This role provides a strong foundation for progression into platform leadership, combining hands-on delivery with exposure to strategic platform thinking.

What will your typical day look like?

In this role, you will contribute to the development and delivery of Deloitte Canada’s Salesforce platform, supporting enterprise solutions that enable customer, sales, and service engagement.
You will operate in a 60% strategy / 40% hands-on delivery model, contributing to platform strategy, planning, and design while remaining hands-on in solution delivery and optimization.

You will work closely with platform managers, architects, and delivery teams to implement scalable solutions, drive reuse, and ensure adherence to Salesforce platform standards and guardrails.

This role is ideal for someone building toward platform leadership, combining strong technical depth with growing strategic capability.

Role Specific Responsibilities:

Platform Planning & Contribution
• Contribute to the Salesforce platform roadmap, including enhancements, upgrades, and technical debt reduction initiatives
• Support the development of platform standards, governance, and best practices
• Collaborate with stakeholders to translate business requirements into scalable Salesforce capabilities
• Assist in defining and evolving shared platform capabilities (object models, integrations, reusable services)
• Identify opportunities for reuse and consolidation across Salesforce implementations (e.g., shared flows, common objects)
• Support tracking of platform performance metrics and business outcomes
Delivery & Execution
• Design, configure, and implement Salesforce solutions (Flows, Apex, Lightning components)
• Support Agile delivery through user story creation, backlog refinement, and sprint execution
• Collaborate on integration design and implementation (API-driven and event-based patterns)
• Troubleshoot platform issues and optimize configurations, data models, and performance
• Support CI/CD pipelines, release activities, and environment management processes
• Work closely with QA and stakeholders to ensure high-quality delivery
Platform Enablement, Reuse & Standards
• Apply and promote Salesforce platform standards and guardrails (e.g., naming conventions, configuration vs. customization decisions)
• Contribute to development of reusable components (Lightning Web Components, Flow libraries, Apex utilities)
• Support creation of documentation, playbooks, and onboarding materials
• Assist in enabling delivery teams to adopt and extend platform capabilities effectively
Shared Services, Architecture & Guardrails
• Support shared Salesforce services such as identity, integrations, and data synchronization
• Contribute to ensuring solutions align with reference architectures and platform principles
• Implement solutions in line with security, compliance, and performance standards
• Participate in design reviews and contribute recommendations
Stakeholder & Team Collaboration
• Collaborate with product owners, business stakeholders, and technical teams
• Build strong relationships and contribute to a team-oriented environment
• Proactively identify and escalate risks, issues, and improvement areas
• Communicate progress, challenges, and solutions effectively

About the team

At Deloitte, embedding technology into everything we do is how we stay current, innovative, and ahead of our competition.

The Deloitte Technology Canada (DTC) Platform Team is responsible for enabling enterprise platforms ensuring they are governed, scalable, and optimized for reuse and quality across the organization.

Platform teams are focused on “enabling at scale”, driving platform ownership, standards, guardrails, and shared capabilities that improve delivery efficiency and outcomes across the organization.

Enough about us, let’s talk about you

You are someone who has:
• 4+ years of experience working with Salesforce platform (e.g., Sales Cloud, Service Cloud, or related ecosystem)
• Hands-on experience with Salesforce configuration and development (Flows, Apex, Lightning components)
• Strong understanding of Salesforce data models, platform features, and integrations
• Experience working in Agile delivery environments
• Ability to contribute to both technical delivery and platform-level thinking
• Strong interest in growing into platform strategy and leadership roles

Technical & Professional Skills:
• Salesforce Administrator Certification (ADM 201) required
• Additional certifications considered an asset (e.g., Platform App Builder, Platform Developer I/II, Sales Cloud or Service Cloud Consultant)
• Familiarity with Salesforce DevOps and CI/CD practices (pipelines, environment strategies, release management)
• Understanding of integration patterns and API-based architectures
• Strong collaboration skills across business and technical teams
• Ability to work effectively with developers, architects, and QA teams
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder engagement abilities

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.