Patient Care Manager, Acute Medicine/Integrated Care

DUTIES AND RESPONSIBILITIES:

The Patient Care Manager (PCM), Medicine is responsible for the management of the clinical service area and providing visible leadership to the interdisciplinary team to ensure optimal performance management and smooth operation of the service area and high quality patient care. As a transformational leader, the PCM will create a vision to guide positive change and innovation through inspiration, motivation, role modelling and coaching and by working in collaboration with the leadership and Inter-professional teams in the Medicine Program. The PCM facilitates and supports implementation of evidence based practice to achieve excellence in high quality delivery of patient care. The Patient Care Manager, Medicine also works closely with the Program Director, Patient Care Managers and Clinical Practice Leaders, to lead and guide specific key quality improvement, strategic and performance improvement initiatives identified as priorities in the Medicine Program. Integrating strategy, quality improvement, practice and project planning across all services within the Medicine program to achieve deliverables and excellence in patient care is a key component of this role. The PCM also contributes to the implementation of continuous improvement in the program to achieve excellence in person-centered care through the utilization of skills and attributes associated with the fields of process improvement, project management and change management in an integrated manner.

QUALIFICATIONS:

* Undergraduate degree in a health related discipline or a business related degree (Masters preferred);
* Minimum of two (2) years recent clinical/leadership experience;
* Minimum of two (2) years' experience in quality improvement development, implementation and evaluation;
* Current member in related professional interest group or association;
* Educational preparation in quality improvement, certificate in quality improvement or equivalent in the use of quality improvement methods and tools;
* Project Management skills and experience
* Related knowledge in related clinical specialty;
* Knowledgeable in the principles of adult education and teaching/learning principles.
* Knowledge of current trends in nursing, allied health and health care as well as applicable legislative and hospital/program policies;
* Demonstrated knowledge of quality improvement principles, methods, and tools with excellent project management skills including assessment, planning, implementation and evaluation skills at a program and corporate level
* Demonstrates excellent verbal and written communication.
* Strong analytical skills including the ability to collect, analyze, share and interpret qualitative and quantitative data
* Ability to use Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, Project, and SharePoint and healthcare related software and programs;
* Must have satisfactory performance record;
* Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
* Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area.

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.