Guest Service Supervisor
sault ste marie • Sault Ste. Marie, Ontario
30+ days ago
Job type
- Full-time
- Permanent
Job description
Company – Quality Inn & Suites Bay Front
Wages – ;hourly / 35 hours per week
Position type – Permanent & Full Time
Work Location – Sault Ste. Marie
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Provide general information about points of interest in the area
- Clerical duties ( faxing, filing, photocopying)
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Process group arrivals and departures
- Provide customer service
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Process guests’ departures, calculate charges and receive payments
- Provide information on hotel facilities and services