Junior Pension Officer

Job Profile

Job Title: Junior Pension Officer

Department: The Winnipeg Civic Employees’ Benefits Program

Designated Work Location: On site, 5th Floor – 317 Donald Street

Position Type: Full-Time, Permanent

Position Grade: WAPSO 2

Salary: $70,417.78 – $86,126.36

Posting No: 127174

Closing Date: July 23, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

The Winnipeg Civic Employees’ Benefits Program (WCEBP) is a dynamic and growing administrator of pension and long term disability benefits. Its Member Services unit is responsible for pension processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures and legal and regulatory requirements. Staff of WCEBP work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality. We value the more than 22,000 Members that we serve and we are dedicated to maintaining their trust.

WCEBP is looking for highly motivated, analytical individuals with strong organizational, communication and relationship building skills to join our Member Services team. The Junior Pension Officer is responsible for plan administration processes including coordinating workflow, reviewing and approving standard pension calculations, and delivering timely, accurate and consistent information to Plan Members.

You can also expect to work collaboratively across the organization and within the Member Services team, providing direct support to the Pension Officer and escalating issues as needed, as well as supervising and providing training and guidance to clerical support staff.

To succeed in this role, you must be process and detail-oriented, excel at mathematics, enjoy problem-solving, and remain invested in helping our Plan Members. On the job training and development is available for those candidates who are highly skilled and eager to take on a challenging and rewarding position.

As the JuniorPension Officer you will:

• Coordinate the calculation and communication of required contributions, pensions, and pension benefit entitlements to ensure delivery of prompt, accurate services, information, and payments.
• Inform and advise members and their beneficiaries of comprehensive plan and member-specific information upon which the member may make life decisions (e.g., pension options, termination of employment) by referring to plan texts, internal policies and procedures, and legal and regulatory requirements.
• Coordinate and monitor clerical support staff work assignments.
• Review and approve standard calculations ensuring accuracy and compliance with applicable legislation, policies and procedures.
• Inform and advise members and their beneficiaries of comprehensive plan and member-specific information upon which the individual may make life decisions. Communications may be in-person, by telephone, or in writing and are legally binding on the plans.
• Identify and escalate complex plan administration matters and Member issues to a Pension Officer.
• Approve standard calculations, correspondence, and payments.
• Train and provide ongoing guidance to clerical support staff.
• Review and approve calculation of required contributions, communicate with members to convey information upon which the member will make a decision either to continue or discontinue contributions, perform regular reconciliations and approve refund of overpayments.
• Verify that member files and system databases are updated accurately with respect to member and payment data and supporting documentation.
• Support Pension Officers to resolve Member issues through research and analysis of plan texts and legislation, preparation of calculations using prescribed procedures, and drafting of correspondence.
• Assist Pension Officer(s) to arrange and deliver pension seminars.
• Assist in developing and executing procedural modifications to improve Member services.
• Participate in pension administration projects and strategic initiatives.

Your education and qualifications include:

• Diploma in Business Administration or a field of study related to mathematics or actuarial science supplemented by two or more years of defined benefit pension administration experience.
• A combination of equivalent education, training and experience may be considered.
• Completion of the Retirement Plans Associate (RPA) designation within three years.
• Proficiency in the mathematical concepts and applications used in the administration of defined benefit pensions.
• Highly developed and demonstrated analytical, research, problem-solving and decision-making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries.
• Strong communication and relationship building skills—including written and oral communication—with the ability to present information clearly and professionally.
• Proven attention to detail and organization skills, with the ability to manage and meet competing and multiple deadlines while maintaining service levels and accuracy.
• Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills.
• Proven self-starter, operating with a strong sense of urgency.
• Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members.
• A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change.
• Thorough and detailed knowledge of the pension plan provisions, Manitoba’s Pension Benefits Act, the relevant sections of the Income Tax Act, and WCEBP’s pension administration system, policies and procedures (within 12 months).

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.