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Manitoulin Group of Companies
OS&D Clerk/AdministratorManitoulin Group of Companies • Whitehorse, Yukon Territory, Canada
No longer accepting applications
OS&D Clerk/Administrator

OS&D Clerk/Administrator

Manitoulin Group of Companies • Whitehorse, Yukon Territory, Canada
16 days ago
Job type
  • Full-time
Job description
Job Description

  • Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
  • Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
  • Requests by customers and terminals via phone calls or emails
  • Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
  • Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
  • Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
  • Dealing with upset customers
  • Hours -8am -5pm M-F

Qualifications

  • Pleasant mannerism is required
  • Well organized
  • Ability to work unsupervised
  • Knowledge of computers and typing skills are essential
  • Excellent data entry and listening/communicating skills
  • Knowledge of dangerous goods transportation
  • Ability to prioritize and multitask
  • Ability to handle stressful situations and keep calm
  • Team player
  • Excellent communication skills, both oral & written
  • Providing customers with excellent customer service and escalating issues


Additional Information

What do we offer to you?

  • Profit Sharing
  • Benefits (including health and dental)
  • Tuition reimbursement
  • Opportunities for growth and advancement
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OS&D Clerk/Administrator • Whitehorse, Yukon Territory, Canada

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