Technical Product Owner

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian‑owned company, we value a diverse, collaborative culture and are committed to health and safety, supporting communities every day. We invest in opportunities for growth, learning, and becoming the expert you want to be.

Role: Technical Product Owner
Status: Regular, Full Time
Reports to: Delivery Lead, Sales Platforms
Department: IT
Location: Markham, ON
Compensation: $74,817 - $118,211 (base salary plus potential incentive pay – bonuses are not guaranteed and depend on performance and company results. Actual compensation will be determined based on skills, experience and qualifications.)

Role Summary

The Technical Product Owner (TPO) will manage enterprise platforms that enable end‑to‑end processing of loan and rental transactions, including application capture, credit evaluation, contract creation, and digital signature workflows. These systems integrate with upstream sales tools and downstream financial systems to support the full lifecycle of customer agreements. The TPO sits at the intersection of business, technology and vendor delivery – ensuring that enhancements, incidents and platform evolution are prioritized, executed and aligned to enterprise value. The TPO acts as the single point of control for what gets built and when, while ensuring operational stability of critical dealer, billing and collections workflows.

Responsibilities

• Production Support & Incident Triage (Primary Function)
  • Act as support owner for Loan/Lease Origination System & Loan Management System (EDGE & ASSET)
  • Perform hands‑on triage of production issues, including reproducing issues across environments, identifying root cause (configuration, data, integration or vendor defect) and defining clear resolution paths
  • Log, track and prioritize incidents; coordinate with vendor where required and validate fixes before closure
  • Lead triage calls for complex issues involving internal teams and vendor resources
• System Configuration & Administration
  • Perform hands‑on configuration updates across systems: contract templates, document tagging (DocuSign), workflow updates and field configurations, system setup (entities, users, access, system codes)
  • Own day‑to‑day system administration: user access and security management, environment validation and setup, configuration testing
  • Determine what can be resolved internally via configuration and what must be escalated to vendor. Own end‑to‑end workflow between Origination System EDGE and Management System ASSET
  • Develop a deep understanding of loan and rental origination flows in EDGE, data transitions into ASSET, contract lifecycle and downstream processing
  • Troubleshoot issues across the full lifecycle: UI behavior, backend configuration, integration points (APIs, DocuSign, etc.) and validate that workflows operate correctly post‑change or release
  • Vendor delivery and execution oversight: act as primary technical interface with vendor, create high‑quality tickets with clear repro steps, expected vs. actual behavior, supporting data, track vendor work to completion, ensure proper ticket triage and classification (incident vs. enhancement) and clear acceptance criteria before handoff
  • Release validation and QA support: participate in testing and validation of vendor releases, identify regression impacts, keep core system workflows stable, work with QA and business users to validate fixes and confirm readiness for production

Qualifications

• 4–7+ years in a Technical Product Owner, Sr. BSA or Technical Administrator role
• Experience with vendor‑driven platforms (outsourced development models) and complex enterprise workflows (financial/contract systems preferred)
• Strong understanding of APIs, system integrations, workflow‑based platforms, configuration vs. custom development trade‑offs
• Experience with backlog management tools, data flows and process mapping
• Strong prioritization and decision‑making ability
• Ability to translate complex technical concepts to business stakeholders
• Experience managing competing stakeholder demands across business units

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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