Operations Officer - 58277

Are you a detail-oriented professional with a knack for compliance and a background in the financial sector? We are seeking four (4) motivated Operations Officers to join a centralized, fast-paced team within Business Banking.

In this role, you will act as a critical line of defense, ensuring that all new Small Business Banking accounts and maintenance changes across Canada strictly adhere to Anti-Money Laundering (AML), Know Your Customer (KYC), and Know Your Business (KYB) compliance regulations. This is a 90% back-office operational role focused on processing, analysis, and internal partner support.

Location: Mississauga, Ontario
Position Type: Contract (1 Year, with extension/conversion potential)
Work Model: Hybrid (4 days onsite, 1 day remote after an initial 5-day onsite training period)
Shift Schedule: Monday to Friday, standard 7.5-hour shifts within an 8:00 AM – 8:00 PM window (e.g., 8–4, 10–6, 12–8). Potential for overtime.
Compensation: $25.27

Advantages
Comprehensive Training: Benefit from a robust, structured 8-week onboarding program to set you up for ultimate success.
Strong Team Culture: Join a collaborative, supportive, and diverse department of 20+ professionals.
Foot in the Door: Gain invaluable experience with one of Canada’s leading financial institutions, with potential for contract extension or permanent conversion.
Modern Workspace: Work out of a premier facility in Mississauga with a hybrid work-life balance.

Responsibilities
Compliance Review: Review 100% of new Small Business Banking accounts and signing authority changes for flawless accuracy, ensuring compliance with AML/KYC/KYB requirements.
Queue & SLA Management: Work efficiently within a high-volume queue system to meet strict daily productivity, quality, and Service Level Agreements (SLAs).
Internal Partner Collaboration: Effectively connect with internal frontline partners via MS Teams to clarify information, resolve file deficiencies, and provide guidance on compliance policy.
Risk Mitigation: Maintain an exceptional eye for detail to identify gaps, mitigate risks, and escalate complex issues appropriately.

Qualifications
Must-Haves:
Experience: 2–4 years of administrative or operational experience, ideally within a bank or major financial institution.
Fast-Paced Capability: Proven ability to multitask, manage time independently, and thrive under pressure in a high-volume environment.
Compliance Mindset: Strong attention to detail with an understanding of risk mitigation or queue-based workflows.
Communication Skills: Strong oral and written communication skills for internal partner collaboration.
Technical Proficiency: Solid basic skills in MS Office (Word, Excel, Outlook, Teams).
Education: High School Diploma required.

Nice-to-Haves:
Post-secondary college or university degree is a strong asset.
Previous experience with financial Host applications.
Bilingualism (English/French) is a definite asset.

Summary
If you are interested in the operations officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.