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Themis Solutions Inc.
Senior Customer Success Applications LeaderThemis Solutions Inc. • Calgary, AB, Canada
Senior Customer Success Applications Leader

Senior Customer Success Applications Leader

Themis Solutions Inc. • Calgary, AB, Canada
30+ days ago
Job type
  • Full-time
Job description
Join Clio as a Senior Manager, focused on customer success applications in a hybrid or remote setting. Leverage your technical expertise and leadership skills to enhance legal technology. As a Senior Manager at Clio, you'll lead the CS Platforms team responsible for enhancing the post-sale customer experience. Your role will combine hands-on leadership with platform management in an AI-first environment. Experience in Salesforce and AI development will be needed to excel. Key Responsibilities: • Lead the development of the CS Platforms team • Manage the post-sale platform stack including Salesforce • Design and implement AI solutions using Claude • Handle vendor relations for AI support • Collaborate on stakeholder roadmaps and strategies Requirements: • 5+ years of Salesforce experience, especially Service Cloud • 3+ years leading technical teams • Proficient in Git and pull-request-based processes • Expertise in AI development tools • Proven track record in managing SaaS vendors Bring your technical leadership and innovative mindset to Clio's Customer Success team. #J-18808-Ljbffr
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Senior Customer Success Applications Leader • Calgary, AB, Canada

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