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Pomerol Groupe Conseil
ServiceNow Business Analyst / Process ConsultantPomerol Groupe Conseil • Terrebonne, Lanaudière, Canada
ServiceNow Business Analyst / Process Consultant

ServiceNow Business Analyst / Process Consultant

Pomerol Groupe Conseil • Terrebonne, Lanaudière, Canada
30+ days ago
Job type
  • Full-time
Job description
Drive impactful AI initiatives at ServiceNow as a Business Analyst and Process Consultant. This role blends analysis with consulting, focused on aligning business needs with AI capabilities. You will take charge of identifying and qualifying AI use cases, conduct comprehensive requirements gathering, and facilitate essential workshops. By mapping processes and prioritizing AI interventions, you will contribute to creating measurable and value-driven business outcomes. Your collaboration with various stakeholders will ensure successful implementation of AI enhancements across the organization. Key Responsibilities: • Lead requirement gathering efforts through interviews and workshops • Conduct platform governance and diagnostic workshops • Support ServiceNow’s governance service delivery • Prioritize and assess AI use cases for feasibility and risk • Design process maps identifying automation opportunities Requirements: • 2-5 years in business analysis or process consulting • Strong skills in requirements-gathering and mapping • Understanding of AI applications and their business value • Proficient in ServiceNow ITSM or other modules • Experience in change management and user training Utilize your expertise in analysis and consulting to enhance AI-driven projects with ServiceNow. #J-18808-Ljbffr
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ServiceNow Business Analyst / Process Consultant • Terrebonne, Lanaudière, Canada

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