Implementation Specialist

Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Implementation Specialist leads complex client implementations of Versaterm public safety software solutions with a high degree of independence. This role is responsible for planning and executing full-cycle deployments, mentoring junior team members, and serving as a trusted advisor to clients throughout the implementation process. The role contributes to moderately complex project workstreams and is expected to drive quality outcomes with minimal direction.

What You Do

• Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
• Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
• Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
• Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
• Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
• Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
• Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
• Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 3‑5+ years of experience in software implementation or a related technical client‑facing role.
• Background in public safety, government technology, or enterprise SaaS environments is preferred.
• Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
• Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience using project management software and maintaining implementation documentation.
• PMP, CAPM, or equivalent project management certification is an asset.
• Ability to travel to client sites as required by project needs.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Security Clearance

Applicants must have a Government of Canada Reliability security clearance, be legally authorized to work in Canada, and maintain that clearance. Additional security verification may be required for specific customer contracts. For more information on the Government of Canada’s security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value of each role. The starting salary will depend on skill, experience, education, training, internal equity, market data, and business needs. In addition to base salary and comprehensive benefits, some roles may be eligible for variable compensation, such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and experienced hiring managers.

Versaterm is an equal‑opportunity employer and is committed to equity, diversity, inclusion, and a barrier‑free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contactinfo@versaterm.com.

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