System Support Specialist

System Support Specialist

System Support Specialist

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

This position provides the primary contact with all end users who require assistance in Canadian Brokerage systems. Additional responsibilities include triage, database management/config support, and creating standard and customized reports.

KEY DUTIES & RESPONSIBILITIES

• Respond to all internal ticket requests (SNOW) for system support, including software/hardware downtime and user requests for information and ‘how to handles’ at transaction level within the various operating systems.
• Maintain defined standard commitment levels for all SNOW tickets received.
• Analyze end user software problems and determine degree of risk and appropriate action.
• Coordinate user improvements with System Administrator for potential improvement initiatives for all users.
• Coordinate and manage UAT groups with testing new and upgraded software.
• Liaise with the Canada Border Services Agency (CBSA) and other government departments as required to troubleshoot or coordinate system changes.
• Create new user profiles in all operating systems in accordance with Corporate Governance guidelines.
• Report any system security concerns to System Administrator as well as Corporate Governance Dept.
• Support installation and UAT of all system upgrades.
• Communicate critical information to user community concerning any system interruptions or issues.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• Intermediate to advanced Computer (Windows/MS Office), Web navigation, and Data Entry skills.
• Solid understanding of CARM and CBSA requirements.
• Proven experience with Canadian brokerage-related processing systems
• Excellent communication skills (both verbal, written and presentation).
• Strong attention to detail, planning and organizational skills.
• Outstanding analytical skills.
• Ability to work cross-functionally at all levels internally and externally.

Self-starter with the ability to complete tasks with minimum supervision

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

AccountabilityBusiness Acumen and Straight TalkAgilityCustomer First FocusInclusion and CollaborationLeading and Developing

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 44,690-67,200 CAD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time

Location: ON Toronto - CN030