R&D Engineer

Company Description

Tele-Monitoring Inc. (HALO) is a leading provider of real-time, remote patient monitoring solutions, dedicated to enhancing patient safety and clinical efficiency in healthcare facilities. Our innovative technology enables live streaming of patients through a secure, on-premises network, allowing healthcare providers to deliver proactive, continuous observation and intervention when needed. We partner with hospitals, long-term care facilities, and other healthcare institutions to provide advanced remote monitoring services that improve patient outcomes, reduce adverse events, and optimize operational efficiency. Our headquarters are located at 101 College Street, Toronto, Ontario.

Doctors, nurses, and patients around Canada rely on the HALO Solution to enhance clinical insights, patient safety, and efficiency. Trusted by Canada’s Largest Health Network and 16 hospitals in Canada, HALO is helping to transform remote patient care.

Job Description

Union: Non-Union

New or Replacement: New

Number of vacancies: 1

Reports to: Vice-President, Technology

Location: Downtown Toronto, ON (On-site)

Salary Range: $80,000 - $100,000 annually, plus eligibility for annual performance bonus.

Status: Permanent Full-time

Closing Date: Open until filled

HALO is seeking a motivated R&D Engineer to assist in optimizing our telemonitoring devices and software. This role offers hands-on experience in hardware diagnostics, system integration, software development and collaboration with cross-functional teams to ensure seamless deployment of our devices and software.

Key Responsibilities:

Software Development & Upgrades

• Design and implement firmware and software updates for telemonitoring devices, ensuring seamless integration with healthcare systems.
• Develop and maintain the telemonitoring observation software, enabling real-time video, audio, and sensor data visualization for healthcare providers.
• Optimize video and audio streaming protocols to improve performance and reduce latency.
• Enhance user interface (UI) and data dashboards to improve patient monitoring and usability for clinicians.
• Improve data synchronization between telemonitoring devices and cloud-based health record systems.
• Ensure compliance with medical data privacy and security regulations (HIPAA, GDPR).
• Develop diagnostic and self-recovery mechanisms to detect and resolve software anomalies automatically.

Customer Support & Device Deployment

• Act as the primary point of contact for customers, liaising with healthcare staff and technicians to ensure smooth deployment and support.
• Assist in the installation and deployment of telemonitoring devices in healthcare facilities.
• Provide technical support to healthcare staff and technicians for troubleshooting and device optimization.
• Document common issues and solutions to enhance support efficiency and improve device reliability.

Data-Driven Insights & Continuous Improvement

• Analyze device performance and usage data to identify areas for improvement and suggest optimizations.
• Gather feedback from healthcare professionals to inform hardware improvements and future iterations.
• Create reports on device functionality, uptime, and user experience to support product refinement.

Collaboration & Coordination

• Work closely with engineering, IT, and clinical teams to ensure telemonitoring solutions meet the needs of healthcare professionals.
• Communicate customer feedback and technical challenges to internal product and hardware teams.
• Assist in developing case studies highlighting successful implementations and improvements.

Customer Satisfaction & Retention

• Conduct routine check-ins with healthcare teams to assess device performance and address any concerns.
• Proactively identify opportunities to improve hardware reliability and ease of use.
• Ensure high levels of customer satisfaction by providing excellent technical support and troubleshooting assistance

Hardware Assembly & Troubleshooting

• Assemble, test, and troubleshoot telemonitoring hardware including sensors, microcontrollers, and wireless communication modules.
• Diagnose and resolve hardware and connectivity issues to ensure device reliability and optimal performance in clinical settings.
• Work closely with engineers to analyze device failures, suggest improvements, and implement corrective actions.
• Support firmware updates, sensor calibration, and hardware validation testing.

Hardware Design

• Design and develop telemonitoring hardware, including sensor integration, PCB layout, and power management solutions.
• Collaborate with engineers to define hardware architecture and ensure seamless integration with software and communication systems.
• Evaluate and select electronic components to optimize device performance, power efficiency, and reliability.
• Conduct prototyping, testing, and validation to refine hardware designs before deployment.
• Work on firmware-hardware interactions, supporting calibration, debugging, and real-world performance testing.
• Maintain inventory of components and ensure proper quality control procedures
• Document test procedures, troubleshooting steps, and findings for future reference.
• Work closely with engineers to analyze device performance and suggest improvements.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Mechatronics, or a related field. Master’s degree in a related field would be an asset.
• 2-3 years of professional experience.
• Familiarity with wireless communication protocols such as Bluetooth, WI-FI, is an asset.
• Ability to read schematics, wiring diagrams, and technical documentation.
• Strong analytical skills and a hands-on approach to problem solving.
• Excellent communication skills and ability to work in a team environment.
• Ability to assemble, test, and troubleshoot telemonitoring hardware, including sensors, microcontrollers, and wireless communication modules.
• Ability to diagnose and resolve hardware and connectivity issues to ensure device reliability.
• Ability to assist in firmware updates, sensor calibration, and hardware validation testing.
• Understanding of hardware design principles, including microcontrollers, FPGAs, DSPs, and PCB schematics.
• Ability to support field technicians and engineers in deploying devices in real-world environments.

Additional Information

What We Offer:

• Real-world experience in the fast-growing field of telehealth and remote patient monitoring.
• Hands-on exposure to hardware debugging, system integration, and product development.
• Opportunity to work with experienced engineers and gain industry insights.
• A collaborative and supportive work environment where innovation is encouraged.

Join us in shaping the future of healthcare technology!