Senior Communication Advisor - Operations & Network

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities

• Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences.
• Support day-to-day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute.
• Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross-functional partners.
• Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution.
• Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners.
• Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company’s reputation.
• Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment.
• Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients.
• Support relationship-building efforts with corporate clients through clear and consistent communications.
• Ensure communication initiatives contribute to operational efficiency and business performance.

Qualifications & Skills

• Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset.
• 10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts.
• Experience supporting operational environments and working with business teams to develop practical, ready-to-use communication tools and plans.
• Experience in multi-site, multi-time-zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline.
• Strong stakeholder management skills, including experience working with senior leaders, clients, and cross-functional partners.
• Knowledge of the logistics or e-commerce sector.
• Full professional proficiency in written and spoken French and English; a third language is an asset.
• High level of autonomy, sound judgment, and ability to execute effectively in fast-paced and evolving environments.
• Sensitivity to community relations and social acceptability issues.
• Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools.
• Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast-moving environments.
• Action-driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives.
• Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences.
• Excellent writing, simplification, and storytelling skills.
• Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution.
• Position based in Montreal, Quebec, with occasional travel to stations; flexible schedule during operational events (ramp-up/peak periods, openings).

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer

• Employer-provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.