Technical Onboarding Specialist (MXDR)

Summary

The Technical Onboarding Specialist works at the intersection of our clients and GoSecure’s specialized engineering and operations teams. This role is responsible for directing the structured, technical delivery of GoSecure's managed security services, ensuring that clients are successfully integrated into our MXDR stack (including SIEM, MDR, IDR, NGAV, and Vulnerability Management) smoothly and efficiently.

This position focuses heavily on the initial technical onboarding phase and complex service transitions. The ideal candidate acts as the critical bridge between the client's IT/security infrastructure and internal GoSecure teams (SIEM, SOC, SOC Infrastructure, and PMO) to ensure deployment alignment, clear technical communication, and a seamless transition into active monitoring.

Duties and responsibilities

Client Implementation & Coordination

Technical Onboarding Delivery: Coordinate the post-sales technical onboarding of new clients, leading them from kickoff through architecture discovery, agent deployment alignment, and active service validation.

Cross-Functional Alignment: Act as the primary technical coordination point between clients and internal teams to systematically track configuration dependencies, ingest requirements, and resolution of blockers.

Expectation & Scope Management: Manage client expectations regarding technical prerequisites, deployment timelines, and service activation milestones.

Strategic Partnerships: Collaborate with Account Managers and Finance to define service activation parameters, verify contract deliverables, and ensure accurate billing triggers upon successful onboarding.

Process Architecture & Project Delivery

Deployment Tracking: Develop and maintain structured implementation plans, configuration tracking logs, risk registries, and technical status reports.

Adoption & Best Practices: Support initial service deployments and actively guide client IT teams in adhering to GoSecure deployment best practices for maximum visibility.

Continuous Optimization

Metrics & Reporting: Track implementation velocity, time-to-value indicators, and initial customer satisfaction metrics.

Process Engineering: Identify bottlenecks in the ingestion and deployment pipelines; collaborate with engineering to improve internal automation, documentation, and delivery quality.

Qualifications

Relevant Experience: Minimum of two (2) years of experience in technical implementation, onboarding, technical account management, or technical project coordination within an IT or cybersecurity environment.

Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; or an equivalent combination of hands-on technical education and experience.

Language Skills: Superior verbal and written communication skills in both English and French are mandatory.

Technical Acumen: Strong foundational knowledge of information security, enterprise networking, IT infrastructure, or security software concepts (e.g., log collection, endpoint agents, cloud environments).

Execution Skills: Exceptional analytical, organizational, and prioritization skills with a proven ability to manage multiple complex client implementations simultaneously.

Core Certifications: CompTIA Security+, Network+, CCNA, or foundational cloud/cybersecurity certifications are highly valued. Standard project management methodologies or certifications (such as CAPM/PMP) are considered an asset but must be backed by a technical background.

Ideal Profile

The ideal candidate is a tech-savvy coordinator who thrives in structured environments but embraces the fast-paced realities of cybersecurity. You should be equally comfortable talking high-level timelines with client executives and discussing log routing or agent deployment dependencies with internal engineers.

This position requires a unique blend of sharp technical comprehension—allowing you to quickly master the operational dependencies of an MXDR stack—and exceptional interpersonal skills like active listening, diplomatic expectation management, and cross-team collaboration. Rigor, technical curiosity, and sound judgment are essential to ensuring a professional, consistent, and secure onboarding experience.

Why choose GoSecure as an employer?

-3 weeks’ vacation, 5 personal days, paid bereavement days

-13 paid holidays

-Group insurance plan: health, dental, vision, disability, life, travel

-Employee assistance program (Dialogue)

-RRSP and matching employer contribution

-Peer recognition program and other awards granted throughout the years

-Company stock options

-Discounts on a variety of merchants

-Young and dynamic team always striving to improve

and much more!