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Cabinet Expressions - Service and Warranty TechnicianUpSourced HR • Coalhurst, AB, ca
Cabinet Expressions - Service and Warranty Technician

Cabinet Expressions - Service and Warranty Technician

UpSourced HR • Coalhurst, AB, ca
18 days ago
Salary
CA$30.00 hourly
Job type
  • Full-time
Job description
This field-based position is responsible for completing warranty service, troubleshooting installation issues, performing touch-ups and finishing work, completing small installation projects, and ensuring customers receive a high level of support after their cabinetry has been installed. As the face of Cabinet Expressions in the field, you will play a critical role in maintaining our reputation for quality craftsmanship and exceptional customer service.

WORKING CONDITIONS:
  • Full-time, Monday–Friday (7:30am–5:00pm)
  • Mainly field-based, travel required
  • Benefits available after probation
  • Company vehicle provided
  • Wage: $30.00-$40.00/hour
JOB DUTIES AND RESPONSIBILITIES:
Warranty & Service Work:
  • Respond to warranty and service requests in a timely and professional manner.
  • Inspect completed installations to identify deficiencies, adjustments, or repairs required.
  • Diagnose and troubleshoot cabinetry, millwork, hardware, and installation-related concerns.
  • Complete warranty repairs, replacements, adjustments, and corrective work to company quality standards.
  • Repair or replace damaged components, doors, drawer fronts, mouldings, panels, hardware, and accessories.
  • Document warranty issues, corrective actions taken, and materials used.
  • Provide feedback to management regarding recurring service concerns, product issues, or installation trends.
  • Maintain positive relationships with customers, builders, contractors, designers and installers.
Installation & Field Support:
  • Complete small installation projects as assigned.
  • Install replacement cabinets, countertops, hardware, mouldings, trim, shelving, and accessories.
  • Assist installation teams during peak workloads or on specialized projects.
  • Perform adjustments including door alignment, drawer adjustments, levelling, and final fit-and-finish work.
  • Verify site conditions and measurements when required.
  • Ensure all installations meet quality standards and customer expectations.
Finishing & Quality Assurance:
  • Perform touch-up work on finished cabinetry and millwork.
  • Repair minor scratches, dents, chips, and finish imperfections.
  • Conduct final quality inspections of completed work.
  • Identify opportunities to improve product quality, installation practices, and customer satisfaction.
Customer Service & Communication:
  • Serve as a professional representative of Cabinet Expressions on all job sites.
  • Communicate effectively with customers regarding service timelines, repairs, and project updates.
  • Address customer concerns professionally and work toward positive resolutions.
  • Collaborate with Project Managers, Production Manager, and Installers to ensure service issues are resolved efficiently.
  • Maintain accurate service records, photographs, and documentation.
  • Other duties as assigned.
QUALIFICATIONS:
  • Proven experience in cabinetry installation, finishing, woodworking, millwork, carpentry, or a related trade.
  • Strong knowledge of cabinetry construction, installation techniques, hardware, and finishing processes.
  • Ability to troubleshoot and resolve installation and product-related issues independently.
  • Exceptional attention to detail and commitment to quality workmanship.
  • Strong customer service and communication skills.
  • Ability to read blueprints, shop drawings, and installation plans.
  • Valid Class 5 Driver's License with a clean driving record.
  • Ability to lift and carry materials and work in residential, commercial, and construction environments.


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Cabinet Expressions - Service and Warranty Technician • Coalhurst, AB, ca

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