Business Systems Analyst - In office

We are seeking a senior Business Systems Analyst (Contract) to join the Transaction & Revenue Delivery team at a leading transportation infrastructure enterprise. This role will lead business discovery, requirements elicitation, and capability-matching activities for strategic modernization and transformation initiatives. The successful candidate will serve as the primary liaison between business stakeholders, Enterprise Architecture, Delivery teams, and vendor partners to define current-state challenges, identify future-state capabilities, and translate business needs into structured, decision-ready artifacts.

Advantages
Experience in transportation, high-volume electronic payment processing, utilities, or heavily regulated industries.

Familiarity with SAP BRIM, Salesforce, and custom billing/rating platforms.

CBAP, PMI-PBA, or equivalent certification.

Knowledge of Agile, SAFe, Waterfall, and hybrid delivery methodologies.

Responsibilities
Discovery & Requirements Facilitation: Plan and facilitate discovery workshops; elicit business, functional and non-functional requirements; perform process walkthroughs, journey mapping, and capability-based analysis.

Documentation & Artifact Creation: Produce BRDs, FRSs, capability matrices, heat maps, traceability matrices, current-state and future-state process flows and maintain a single source of truth repository.

Capability Mapping & Solution Evaluation: Map requirements to business capabilities, support solution evaluations, vendor assessments, RFP activities, and scoring frameworks.

Stakeholder Engagement: Liaise between SMEs, Delivery teams, Enterprise Architecture, sponsors, and vendors; maintain decision logs and manage expectations.

Governance & Program Support: Support milestone tracking, RAID management, validation sessions, and requirements governance.

Qualifications
Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related discipline.

8+ years of Business Systems Analysis experience within large enterprise environments.

At least 3 years leading discovery and requirements activities for large transformation or modernization programs.

Strong facilitation and stakeholder management skills.

Experience with capability-based analysis, BPMN/process modeling, and requirements management.

Experience producing BRDs, FRSs, capability matrices, heat maps, and traceability matrices.

Summary
echnical Skills

Business Analysis & Requirements Management

Capability-Based Analysis

Business Process Modeling (BPMN)

Jira, Confluence, Lucidchart, Visio

Microsoft Office Suite (Excel, PowerPoint, Word)

Vendor Evaluation & Solution Assessment

Key Competencies

Executive presence and strong communication skills.

Analytical thinking and structured problem solving.

Ability to manage ambiguity and drive outcomes.

Strong collaboration and relationship-building skills.

Self-motivated and able to work independently in a fast-paced environment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.