Facilities Control Centre Coordinator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Housing and Ancillary Services (H&A) team manages close to 5,000 student beds in 18 residence buildings, as well as Community Housing, our off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

With a strong customer centric focus, this position identifies/interprets maintenance requirements embedded in reported issues received by email, phone, in-person, and campus security reports, enters maintenance requests into a work order management system and assigns priority, and coordinates inspections and maintenance work with external contractors, vendors and/or facility operations staff, including tradespeople and management. The position also responds to requests for maintenance information and services, as well as inquiries related to reported issues, building condition, and work order status received from staff, external service providers, and students. Additionally, the position manages key sets issuance for students as well as internal and external service providers. For all customer interactions, the position requires messaging and communications to be adapted to meet the needs of intended recipient.

This position facilitates the work order process, verifies charges and information, and processes completed work orders. This position generates purchase orders to request work from external contractors, and tracks, prepares, and assigns requests for estimates. This position also indicates equipment affected by building system shutdowns, generates work orders to appropriate trades or contractors, and issues email notifications to building administrators.

Job Description

What you will do

• Facilitates the work order process, verifies charges and information, and processes completed work orders.

• Reviews deferred maintenance funding opportunities to recover large expenses from routine work orders.

• Generates purchase orders to request work from external contractors, and tracks, prepares, and assigns requests for estimates.

• Indicates equipment affected by building system shutdowns, generates work orders to appropriate trades or contractors, and issues email notifications to building administrators.

• Troubleshoots access control system issues.

• Assists with arranging shutdowns for maintenance purposes.

• Administers lock/unlock schedules, student, staff and contractor access for access control systems in consultation with partners/clients while following established protocols.

• Other duties as required in support of the department and/or unit.

Required Education

• One-Year Post Secondary Certificate or Diploma.

Required Experience

• More than 1 year and up to and including 2 years of experience.
• Experience in client and/or customer experience functions considered an asset.

• Experience working in a comparable client-focused environment considered an asset

• Experience working with trades considered an asset.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.

• Satisfactory Criminal Records Check required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.

• Provide information that requires technical or administrative explanation or interpretation.

• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.

• Manage own work effectively and follows through on commitments, using the available resources.

• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.

• Resolve recurring problems and situations using established procedure and guidelines.

• Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.

• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.

• Acknowledge and respect diverse cultural traditions and beliefs.

• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.