Job description
5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
5+ years of experience implementing contact centre solutions utilizing Amazon Connect.
Experience configuring and developing Amazon Connect Customer AI Agents.
Extensive experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions.
Experience integrating Amazon Bedrock services with Amazon Connect solutions.
Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.
Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM.
Knowledge of Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms.
Strong experience with Python development.
Experience with JavaScript, Node.js and related technologies.
5+ years of experience implementing conversational AI, IVR or contact centre solutions.
General Skills:
Knowledge of Artificial Intelligence (AI), Generative AI, Machine Learning (ML), Large Language Models (LLMs), Agentic AI and Conversational AI technologies.
Knowledge of Retrieval Augmented Generation (RAG), prompt engineering, vector databases and semantic search technologies.
Knowledge of Amazon Connect, Amazon Bedrock, Amazon Lex and AWS cloud services.
Knowledge of MCP (Model Context Protocol) concepts, tool integration patterns and AI agent orchestration.
Knowledge of cloud computing technologies, APIs, microservices and event-driven architectures.
Ability to gather technical requirements and translate them into scalable AI solutions.
Ability to develop technical designs, implementation specifications and support documentation.
Knowledge of technology trends, emerging AI capabilities and industry best practices.
Excellent analytical, problem-solving and troubleshooting skills.
Excellent verbal and written communication skills, interpersonal skills and teamwork skills.
A team player with a track record for meeting deadlines.
Experience and Skill Set Requirements:
AI Engineering & Generative AI
5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
Experience building and supporting AI Agents utilizing foundation models and agent orchestration frameworks.
Experience implementing Retrieval Augmented Generation (RAG) architectures utilizing enterprise knowledge repositories.
Experience working with foundation models including Anthropic Claude, OpenAI GPT, Google Gemini, Meta Llama or equivalent technolog