Facilities Lock Technician

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Housing and Ancillary Services team manages our residences with close to 5,000 student beds in 18 residence buildings, as well as Community Housing (our off-campus rental apartment and housing properties), three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, the University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

Reporting to the Facilities Manager the role requires a strong customer focused approach as the Lock Technician interacts with students, staff, and campus visitors daily while executing the core functions of the role. The Lock Technician is also a self starter, able to manage complex workflows to meet deliverable requirements & timelines and comfortable navigating electronic work order, key management, and productivity tools. The Lock Technician must also be adept at communicating to the Facilities management team, their progress updates, requirements for role related supplies and tools, and articulating when additional assitance may be required to successfully meet timelines for deliverables.

This position maintains and repairs door hardware including locks, panic sets, and closures. This position addresses requests for key changes or additional lock set changes. This position demonstrates tasks to others on how to make cylinder changes, check keys, and report unreturned keys. This position manages the physical key system including, maintaining the key system database records, organize and secure the key storage, and the application of key hierarchy policy. This position maintains wireless electronic access control locksets and frontline hardware support for the electronic access control system. This position also monitors stock levels related to locks, keys, and electronic access control and orders sufficient parts needed on an on-going basis. This position keeps apprised of current industry best practices, innovations, and opportunities for implementation.

Job Description

What you will do

• Maintains and repairs door hardware including locks, panic sets, and closures.

• Addresses requests for key changes or additional lock set changes.

• Demonstrates tasks to others on how to make cylinder changes, check keys, and report unreturned keys.

• Provides frontline troubleshooting support on electronic access control systems.

• Monitors stock levels related to locks, keys, and electronic access control and orders sufficient parts needed on an on-going basis.

• Records inventory usage, lock maintenance activities, and performs other recordkeeping activities.

• Maintains wireless electronic access control locksets and frontline hardware support for the electronic access control system.

• Manages the physical key system including, maintaining the key system database records, organize and secure the key storage, and the application of key hierarchy policies.

• Engages in continuous learning to keep apprised of changes to industry best practices, new innovations, and opportunities for implementation.
• Other duties as required in support of the department and/or unit.

Required Education

• Secondary School Diploma. In addition, requires on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 2 years and up to and including 3 years of experience.
• Experience in client and/or customer experience functions considered an asset.

• Experience working in a comparable client-focused environment considered an asset

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.

• Vulnerable Sector Screening required.

• A locksmith certificate considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.

• Provide information that requires technical or administrative explanation or interpretation.

• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.

• Manage own work effectively and follows through on commitments, using the available resources.

• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.

• Resolve recurring problems and situations using established procedure and guidelines.

• Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.

• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.

• Acknowledge and respect diverse cultural traditions and beliefs.

• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.