Customer Success Engineer

Salary: $85,000 - 120,000 per year

Requirements:

• We want someone with 2–5 years of experience in Customer Success, Solutions Engineering, Technical Support, DevOps, or Software Engineering.
• We are looking for strong knowledge of web technologies, APIs such as REST/GraphQL, and SaaS environments.
• Experience with cloud platforms, preferably AWS, GCP, or Azure, is important.
• You should be comfortable troubleshooting logs, integrations, and system-level problems.
• You need excellent communication skills and the ability to explain technical ideas to non-technical users.
• Familiarity with scripting or coding in Python, JavaScript, or similar languages is preferred.
• Experience in a fast-moving startup or product-led environment would be an advantage.
• A bachelors degree in Computer Science, Engineering, or a related discipline, or equivalent experience, is required.

Responsibilities:

• We will rely on you as the main technical contact for assigned customers after onboarding.
• You will assist customers with API connections, platform setup, and technical issue resolution.
• You will diagnose and fix complex technical challenges in partnership with our engineering teams.
• You will advise customers on implementation best practices and ways to optimize platform performance.
• You will track customer health, adoption, and product engagement to help prevent churn.
• You will turn customer needs into actionable input for our product and engineering teams.
• You will develop and update technical documentation, integration instructions, and support materials.
• You will join onboarding conversations, technical training sessions, and solution planning workshops.
• You will work closely with Sales, Product, and Engineering to support customer success across the full lifecycle.

Technologies:

• API
• AWS
• Azure
• Cloud
• DevOps
• GCP
• GraphQL
• Support
• JavaScript
• Python
• REST
• Web

More:

We are 00101010 Platform Inc, a technology company focused on building modern platform infrastructure and intelligent software systems that help organizations scale, automate, and integrate complex digital operations. We are hiring a Customer Success Engineer to join our growing team and act as a key technical partner to our customers. This is a hybrid remote role based in Côte-Saint-Luc, QC. The position offers a salary range of $85,000 to $120,000 per year, along with benefits including a company pension, employee assistance program, life insurance, and paid time off.

last updated 27 week of 2026