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Armour Transportation Systems
Customer Service Representative (White Glove)Armour Transportation Systems • Dartmouth, NS, CA
Customer Service Representative (White Glove)

Customer Service Representative (White Glove)

Armour Transportation Systems • Dartmouth, NS, CA
6 hours ago
Job type
  • Full-time
Job description

Description

Join the Armour Team Today!



Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.

Role: Customer Service Representative | White Glove Division
Location: Dartmouth, NS
Schedule: Monday - Friday | 8:30am - 5:30pm

Key Responsibilities:
  • Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
  • Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
  • Schedule and confirm pick-up and delivery appointments.
  • Conduct data entry with precision and attention to detail.
  • Maintain and update customer portals to reflect current and accurate information.
  • Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
  • Continuously seek opportunities to enhance the customer experience.

Qualifications and Skills:
Essential Competencies:
  • Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
  • Self-motivated with strong analytical and decision-making abilities.
  • Effective communication and leadership skills, with the ability to inspire and guide teams.
  • Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
  • Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.

Technical Proficiencies:
  • Familiarity with the TruckMate System is an advantage.
  • Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
  • Strong typing and general computer skills.

Working Environment:
  • Fast-paced, dynamic work environment
  • High volumes of communication via email and phone.
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Customer Service Representative (White Glove) • Dartmouth, NS, CA

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