Coordinate and book travel arrangements for employees, including flights, accommodations, and ground transportation
Manage changes, cancellations, and urgent travel requests efficiently and accurately, following established processes
Deliver a high level of customer service by responding to employee inquiries in a timely, professional, and helpful manner
Ensure all travel bookings align with company policies; escalate exceptions as needed
Support cost efficiency by applying travel credits, unused tickets, and loyalty programs
Maintain detailed and accurate travel records, confirmations, and documentation
Liaise with travel vendors to resolve booking issues, delays, or disruptions
Support expense reconciliation by ensuring all travel documentation is completed and organized
Track travel activity (volume, common issues) as needed
Identify recurring booking issues and flag them to the Travel Lead
Use judgment to make appropriate booking decisions within company guidelines, escalating when required
Provide feedback and share observations on travel processes to support ongoing improvements
Provide backup support for reception and general administrative tasks as required
What you must have:
Experience coordinating travel or working in a high-volume administrative or booking environment
Experience managing multi-leg itineraries or travel to remote/regional locations is an asset
Post-secondary education in Travel and Tourism, Administration, Business Administration, or a related field is an asset
Working knowledge of airline fare rules, ticket exchanges, refunds, cancellations, and rebooking processes
Familiarity with Global Distribution Systems (GDS) such as Sabre, Amadeus, or Travelport/Galileo is preferred
Strong data entry and administrative skills with a high level of accuracy and attention to detail
Ability to consistently produce accurate work in a fast-paced, detail-oriented environment
Ability to manage multiple priorities and respond effectively under pressure
Strong organizational skills, with the ability to manage routine complexity while maintaining quality
Basic problem-solving skills, with the ability to resolve standard travel issues and escalate complex ones
Clear, professional communication skills with employees and external partners
Proficiency in Microsoft 365 (Outlook, Excel, Word)
Ability to follow established processes and ensure policy compliance
High level of reliability, discretion, and professionalism when handling confidential information
A proactive, service-oriented mindset with a focus on supporting employees and contributing to a positive travel experience
This organization is proud to be an equal opportunity employer, built on the strength of individuals from all backgrounds who bring diverse experience, perspective, and skill. Base pay is determined based on experience, training, market demands, and role expectations. Growth opportunities are available, and your personal and career development is a priority. Employees are supported with continuous learning opportunities throughout their career. Mental, physical, and financial health matter here. Enjoy a competitive vacation program, flexibility, and a strong compensation and benefits package — plus a collaborative, dynamic, and positive workplace culture with regular company events and recognition programs.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Travel Coordinator - Winnipeg • Winnipeg, Manitoba
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