Client Services Representative, Cornwall Business Enterprise Centre (26-146)

Job Title: Client Services Representative, Cornwall Business Enterprise Centre
Bargaining Unit: CUPE 3251
Language Requirement: English Essential
Vacancy Status: Existing vacancy

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Program Administrator is responsible for coordinating and administering business support programs, services, and resources for entrepreneurs and small businesses. This role involves overseeing program logistics, assisting with client inquiries, overseeing program documentation, and supporting the delivery of workshops, funding initiatives, and networking events. The Program Administrator works closely with entrepreneurs, business owners, and community partners to foster economic growth and business success in the region.

Key Responsibilities

• Administer business support programs, including processing applications, tracking program participation, and maintaining accurate records.
• Provide front-line support to entrepreneurs and small business owners, offering guidance on available resources, grants, and programs.
• Assist with the coordination and delivery of business workshops, networking events, and educational sessions.
• Maintain program databases, ensuring accurate documentation and timely reporting on program performance and outcomes.
• Assist in the preparation of funding applications, reports, and presentations for internal and external parties.
• Support marketing and outreach efforts, including updating website content, preparing promotional materials, and working on social media engagement.
• Respond to inquiries from the business community, providing information and referrals to relevant resources.
• Collaborate with community partners, government agencies, and local organizations to support business development initiatives.
• Ensure compliance with program guidelines, municipal policies, and funding requirements.
• Assist in monitoring and evaluating program effectiveness, identifying areas for improvement and recommending adjustments.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Diploma in Business Administration, Economic Development, Public Administration, or a related field.

Experience

• Minimum 2 years of experience in program administration, business support services, or economic development.

Knowledge, Skills, and Abilities

• Program Coordination: Ability to administer business support programs, track participation, and report outcomes.
• Communication: Strong verbal and written communication skills for engaging with clients, preparing reports, and delivering presentations.
• Marketing & Outreach: Knowledge of marketing strategies, social media management, and promotional content creation.
• Organization: Ability to manage multiple tasks, meet deadlines, and maintain accurate records.
• Financial Awareness: Basic understanding of grant funding, business financing options, and financial management for small businesses.
• Interest-holder Engagement: Ability to collaborate with community organizations, business leaders, and government agencies.
• Technical Proficiency: Proficiency with Microsoft Office Suite, database management software, and digital marketing tools.
• Customer Service: Strong interpersonal skills with a focus on enhancing customer experiences and service delivery.

Working Conditions

• Work is performed in an office, with occasional travel to meetings, networking events, and workshops.
• Standard business hours, Monday to Friday, with occasional flexibility required for business events and program-related activities.
• Cognitive demands include thinking critically when monitoring program performance or suggesting process improvements and managing competing priorities without losing track of important details.
• Physical demands include extended periods of sitting and looking at a computer screen.

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Proof of certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx