Job Description
What is the opportunity?This position is accountable to ensure the timely, accurate fulfillment and escalation of all day-to-day activities related to high-risk wire payments that stop in exception queues for processing. The Senior Payment Escalation Officer will have accountability that payment processing conduct is adhered to on behalf of RBC. Additional responsibilities include completing high-risk processes associated to same day/future value cancellations/amendments request. Key deliverables such as meeting industry deadlines, ensuring SLA’s are adhered to, maximizing operational effectiveness and efficiencies through capacity management and implementing continuous process improvements to meet operational efficiencies**Working hours between 8:30am to 5:00pm PSTWhat you will do?Knowledge including: BESS, SWIFT, Swift Payment & Statements, Commercial Portal Payments, LYNX Systems as well as manual processes.
In-depth knowledge of Payments with strong desire to learn
Strong commitment to teamwork and cooperation
Strong organizational and decision making skills with sense of urgency
Excellent communication skills both written and verbal
Technologically self-sufficient
Ability to work in a deadline driven shift environment with flexibility to work occasional overtime and public holidays
Analytical Thinking
Concern for Order & Quality
Customer Service/Service Partner Orientation
Address:
745 THURLOW ST:VANCOUVERCity:
VancouverCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-07-07Application Deadline:
2026-07-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Payment Escalation Officer • Toronto, Ontario
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