SAP ECS Client Engagement Manager / Service Delivery Manager

Our client, is seeking a high-caliber SAP ECS Client Engagement Manager / Service Delivery Manager to oversee a critical portfolio of cloud transformation and enterprise operations.

In this senior, strategic leadership role, you will own and grow the end-to-end customer relationship for enterprise accounts leveraging SAP Enterprise Cloud Services (ECS). Acting as the primary client advocate and escalation authority, you will manage the full engagement lifecycle from onboarding and cloud transition into steady-state operations. You will be responsible for orchestrating cross-functional technical teams, driving S/4HANA adoption, managing complex risk portfolios, and leading strategic innovation workshops directly with C-suite stakeholders to deliver world-class service quality and commercial expansion.

Duration: 6-Month Contract

Work Arrangement: 100% Remote (Work from home)



Advantages
100% Remote Autonomy: Execute top-tier enterprise account governance completely from your home office.

C-Suite & Executive Footprint: Serve as the central trusted advisor and primary point of contact for executive-level customer leadership teams.

Cutting-Edge ERP Cloud Landscape: Direct massive cloud migration pipelines, optimizing enterprise application setups within SAP's managed cloud ecosystem.

Strategic Growth Scale: Take commercial and operational command of high-value engagements, actively designing next-generation IT transformation roadmaps.



Responsibilities
Relationship & Account Governance: Own, protect, and scale the overarching SAP ECS client relationship, serving as the definitive operational anchor and main escalation point to guarantee exceptional customer satisfaction.

Lifecycle Delivery Management: Supervise the complete engagement lifecycle, providing rigid project management governance over customer onboarding, system transition frameworks, day-to-day operations, and offboarding workflows.

Transformation & Adoption Leadership: Drive strategic cloud transformation plans, encouraging organizational adoption of modern S/4HANA methodologies across multi-tenant infrastructures.

Matrixed Integration & Coordination: Act as the central interface alignment point between internal SAP technical engineering squads, third-party system integration partners, and customer business units.

Risk & Performance Telemetry: Enforce comprehensive service delivery standards, managing financial reporting, service level agreements (SLAs), compliance governance, and proactively mitigating delivery risks.

Strategic Advisory & Commercial Growth: Facilitate executive-level innovation workshops to help client organizations envision future technological capabilities while organically discovering net-new business growth paths.



Qualifications
Experience: 8+ years of proven professional experience operating as a dedicated Service Delivery Manager, Engagement Manager, or IT Project Manager within enterprise software consulting.

SAP ECS Subject Matter Expertise: Direct, referenceable technical delivery fluency managing environments backed specifically by SAP Enterprise Cloud Services (ECS).

Cloud & ERP Technical Depth: 6 to 8 years of specialized expertise navigating SAP Cloud architectures and S/4HANA infrastructure landscapes.

Executive Presentation Polish: 8+ years of hands-on experience handling complex client relationships, managing conflict, and presenting technical milestones to executive and C-suite stakeholders.

Cross-Functional Orchestration: 8+ years of cross-functional leadership experience guiding matrixed technical squads, infrastructure engineers, and offshore delivery delivery grids.

Commercial Strategy: 8+ years of experience steering customer success frameworks that preserve revenue retention and cultivate account expansion.



Summary
If you are a battle-tested SAP Service Delivery Manager who combines expert-level project management discipline with a thorough understanding of SAP ECS and the executive presence needed to drive enterprise S/4HANA cloud journeys, this 6-month fully remote contract offers an elite platform for your skills. Bring your relationship-building mastery, cloud governance expertise, and leadership capabilities to a premier global program today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.