NOC 12010 - Supervisors, general office and administrative support workers

Job Summary

Supervise and coordinate daily office and administrative support activities to ensure efficient operations. Lead and develop administrative staff while maintaining accurate records and effective communication across departments.

Number of Positions

4

Main Duties

• Supervise and coordinate activities of administrative and clerical staff, including assigning tasks and monitoring performance.
• Schedule work assignments, set priorities, and provide coaching and on-the-job training to team members.
• Oversee office procedures and systems, including document management, recordkeeping, and data entry quality control.
• Prepare, review and distribute reports, correspondence, and operational metrics to management.
• Act as a primary contact for internal departments and external clients regarding administrative inquiries and service delivery.
• Implement and enforce office policies and quality standards to improve efficiency and ensure compliance.

Requirements

• Post-secondary diploma or certificate in office administration, business, or equivalent combination of education and experience.
• Minimum two years of experience supervising administrative or office support staff.
• Proficiency with common office software, including word processing, spreadsheets, email, and calendar tools.
• Strong organizational skills with the ability to manage multiple tasks, set priorities, and meet deadlines.
• Excellent verbal and written communication skills and proven interpersonal abilities.
• Ability to handle confidential information with discretion and exercise sound judgment.

Required Skills

• Team leadership and staff development
• Office and records management
• Time management and prioritization
• Written and verbal communication
• Problem-solving and decision-making
• Computer literacy with office productivity applications

Benefits

Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.

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About GTR Worldwide

We are a Canadian immigration, recruitment, and settlement company based in Canada, with multiple branches across the globe. We support clients who have decided to relocate to the land of opportunities by offering services related to employment, education, immigration, recruitment, and settlement.

At GTR Worldwide, we aim to provide professional Canada visa consultancy and recruitment support to help newcomers feel informed, prepared, and confident. We assist a wide range of clients and agents from around the world and work to build their strengths and confidence so they can pursue opportunities in Canada.

Disclaimer

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