Talent.com
Kelly
Customer Service RepresentativeKelly • Oakville, Ontario, CA
Customer Service Representative

Customer Service Representative

Kelly • Oakville, Ontario, CA
18 days ago
Job type
  • Temporary
Job description

Kelly Services’ has partnered with a client in Oakville, ON

We are seeking a detail-oriented and customer-focused Customer Complaint Resolution Representative to support our clients Oakville team on a temporary basis. This role is responsible for responding to customer concerns, gathering accurate information, validating complaints, and working within company guidelines to provide timely and professional resolutions.

The successful candidate will act as a key point of contact for customers, helping to resolve issues directly where possible and escalating concerns to the appropriate internal teams when further support is required.

Key Responsibilities:

  • Respond to customer complaints in a professional, timely, and empathetic manner.
  • Review and validate customer concerns to ensure complaints are accurate and properly documented.
  • Handle complaints in accordance with company policies, procedures, and service standards.
  • Investigate issues, gather relevant details, and determine appropriate next steps.
  • Provide solutions within the scope of authority, including arranging replacement products or reversing incorrect charges when applicable.
  • Escalate complex or unresolved issues to the appropriate department or team member.
  • Act as a liaison between customers and internal departments to support complaint resolution.
  • Maintain accurate records of customer interactions, complaint details, actions taken, and follow-up requirements.
  • Ensure customers feel heard, supported, and satisfied with the outcome whenever possible.
  • Maintain a professional and positive customer experience throughout each interaction.

Qualifications:

  • Previous customer service, call centre, or complaint resolution experience preferred.
  • Strong communication and active listening skills.
  • Ability to remain calm and professional when dealing with difficult customer situations.
  • Strong problem-solving and decision-making skills.
  • High attention to detail and accuracy in documentation.
  • Ability to follow company policies and work within established guidelines.
  • Comfortable escalating issues when required.
  • Proficiency with computer systems and customer management tools considered an asset.

What’s in for you!

  • Contract for 6 months to perm based on performance and need of the company
  • Monday to Friday onsite in Oakville, ON
  • Pay rate: $25-$27/hour + 4% vacation pay

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Create a job alert for this search

Customer Service Representative • Oakville, Ontario, CA

Similar jobs

Customer Service Representative Customer Service Mississauga, ON

REYNOLDS & REYNOLDS COMississauga, Peel Region, CA
Full-time

We are looking for a Customer Service Representative.In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely a... Show more

 • Promoted

Customer Service & Sales Representative

Indotronix UKMississauga, Peel Region, CA
Full-time

Customer Service & Sales Representative.We are seeking a motivated and customer-focused.Customer Service & Sales Representative.This role requires a strong communicator who can handle client intera... Show more

 • Promoted

Customer Service Representative

Export-PackersBrampton, Peel Region, CA
Full-time

Export Packers Company Limited is a multi-faceted, growth-oriented international food company.Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a globa... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingBurlington, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative (Industrial Bearings) - Oakville, Ontario

SchaefflerOakville, Ontario, Canada
Full-time

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership.Does that sound interesting to you? As a part... Show more

 • Promoted

Customer Service Representative (Industrial Bearings) - Oakville, Ontario

Schaeffler Technologies AG & Co. KGOakville
Full-time

Customer Service Representative (Industrial Bearings) - Oakville, Ontario.Location: Oakville, CA, L6H 1A7.Schaeffler is a dynamic global technology company and its success has been a result of its ... Show more

 • Promoted

Engaging Customer Service Representative for Repair Operations

Mobile Auto Solutions, LLCVaughan, York Region, CA
Full-time

Take on a rewarding customer-facing role as a Customer Service Representative.Elevate client interactions and manage administrative tasks efficiently within the automotive repair sector.This role e... Show more

 • Promoted

Customer Service Representative

University Health NetworkVaughan, York Region, CA
Permanent

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton,... Show more

 • Promoted

Customer Service Representative

Bank of MontrealBrampton, Peel Region, CA
Part-time

Application Deadline:08/08/2026Address:56 Queen Street EastJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects.Identifies customer needs and p... Show more

 • Promoted

Customer Service Representative - Auto Body (Mississauga-North)

Assured-Automotive-6Mississauga
Full-time

Company: Assured AutomotiveGreat Teams Don’t Happen by AccidentBuilt with Intent.At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be ... Show more

 • Promoted

Customer Service Representative for Marine Industry

CMP Group Ltd.Vaughan, York Region, CA
Full-time

Join CMP in Vaughan, ON as a Customer Service Representative, where your customer engagement skills will shine in the marine industry.CMP is looking for a dedicated Customer Service Representative ... Show more

 • Promoted

Customer Service Representative

Pierre StrandBrampton, Peel Region, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Customer Service Representative

Reliable Automatic Sprinkler Co., Inc.Mississauga, Peel Region, CA
Full-time

Customer Service Representative – Reliable Automatic Sprinkler Co.The Customer Service Representative provides effective customer service for all internal and external customers.Communicates with c... Show more

 • Promoted

Daikin Brantford Customer Service Representative

DAIKIN COMFORT TECHNOLOGIES CANADA ULCMississauga, Peel Region, CA
Full-time

Become a Customer Service Representative at Daikin Comfort Technologies in Brantford, ON, focusing on sales and exceptional service.This on-site, full-time role emphasizes customer relations in a s... Show more

 • Promoted

Hybrid Customer Service Representative Mississauga

City of MississaugaMississauga, Peel Region, CA
Temporary

Become a vital part of the City of Mississauga as a Customer Service Representative working in a hybrid model.You will manage permit applications and provide support for the Fibre to the Home proje... Show more

 • Promoted

Customer Service Representative (Broadband)

Anixter InternationalMississauga, Peel Region, CA
Full-time

Customer Service Representative (Broadband).As a Customer Service Representative on our TVC team, you will provide sales support and respond to customer inquiries by telephone and e‑mail to provide... Show more

 • Promoted

Contract Customer Service Representative - HVAC

Flash Technology, LLCMississauga, Peel Region, CA
Full-time

Exciting opportunity for a Contract Customer Service Representative specializing in HVAC support.This role is essential for ensuring customer satisfaction during a maternity leave coverage period.A... Show more

 • Promoted

Customer Service Representative

KIT RecruitmentBrampton, Peel Region, CA
Full-time +1

This range is provided by KIT Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from KIT Recruitment.Hel... Show more

 • Promoted

BDC Representative

Humberview GroupBrampton, Peel Region, CA
Full-time

Handle inbound/outbound calls for appointment reminders, campaigns, recalls and internet opportunities.Following up on customer inquiries.Handle database leads and create appointments for the Servi... Show more

 • Promoted

Customer Service Representative/Inside Sales Representative, Level 1

Daikin ComfortMississauga, Peel Region, CA
Full-time

Daikin Comfort Technologies Canada ULC is seeking a professional, skilled individual for our CSR/Inside Sales position at our Brantford, ON branch.The CSR/Inside Sales Representative sells the orga... Show more