Position Summary
Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.
The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.
Key Activities
Team Development
- Provide support and training for new hires and existing employees
- Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business
- Coach and mentor new and experienced staff members
- Share and reinforce service level guidelines and process workflows
- Work with Learning and Development leaders to structure and facilitate quarterly business skills training
Operational
- Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service
- Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions
- Assist with problem solving in the absence of a manager
- Foster positive team and client relationships
- Support team members through corporate initiatives and change management
- Review processing for accuracy and regularly audit account
- Participate in project implementation
- Maintain strong technical understanding of insurance coverages and products
- Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization
- Lead and facilitate the monthly team bulletin meetings
- Reconcile accounting transactions and activities
Qualifications
- Minimum two years industry experience, Commercial would be an asset
- General Agent Level 2 license
- Intermediate level of computer knowledge
- Excellent communication skills (written and verbal)
KNOWLEDGE, SKILLS & ABILITIES
- Strong accountability and self-starter
- Excellent communication skills (written and verbal)
- Ability to organize workload and competing priorities
- Thrives in a fast-paced environment
- Systems and applications proficiency
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
What We Offer
Competitive compensation: Base salary + Industry leading commission structure
Company matching RRSP contributions
Tuition financing and career-related training and development
Customizable flexible benefits options for you and your family
Mental and physical wellness initiatives
A positive, collaborative and team-oriented environment
Ongoing personal and career development
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required
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