Location: Toronto, ON (Onsite)
Employment Type: Full-Time
Salary: CAD $100,000 – $120,000 Base
Position Overview
We are seeking an experienced IVR Developer with strong expertise in Amazon Connect to design, develop, and support enterprise-grade customer self-service IVR applications. The ideal candidate will have hands-on experience building DTMF-based IVR solutions using Cisco CVP, integrating backend systems with Java and REST APIs, and delivering highly available contact center solutions.
You will collaborate closely with business analysts, solution architects, QA teams, infrastructure teams, and contact center operations to develop scalable, secure, and reliable IVR applications that enhance the customer experience.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Technical Skills
IVR Developer +Amazon Connect • Toronto
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