Customer Service

Customer Service Representative (CSR) Benefits & Advantages · Schedule: Monday to Friday, 8:30 AM to 5:30 PM · 15 days of vacation · Excellent benefits package after 3 months · Competitive benefits and vacation weeks · Group RRSP with 3% employer match after 1 year of service · Positive work environment with a very human, supportive manager who truly focuses on their people · Stable daytime schedule (no evenings or weekends) · Supportive and team-oriented environment Requirements · Post-secondary education is preferred. · Minimum 3 years of customer service experience (entry-level candidates will not be considered). · Strong customer service, problem-solving, and troubleshooting skills. · Excellent communication and interpersonal skills. · Ability to work effectively under pressure while maintaining strong attention to detail. · Professional, diplomatic, and customer-focused approach. · Strong data entry, typing, and computer skills. · Professional appearance and demeanor. · Ability to work in both an office and warehouse environment. · Ability to occasionally lift boxes weighing up to 50 lbs. Key Responsibilities · Build and maintain long-term customer relationships. · Respond promptly to customer inquiries by phone, email, online chat, and in person. · Process customer orders, transactions, and account updates accurately. · Resolve customer concerns and complaints professionally to achieve positive outcomes. · Handle conflict resolution, negotiations, and objections with confidence. · Communicate updates regarding company policies, procedures, products, services, and promotions. · Troubleshoot customer service issues and identify appropriate solutions. · Maintain accurate customer records and account information. · Contact customers regarding promotions, new products, and industry events. · Assist with product launches, marketing events, and promotional activities. · Provide support to the Branch Administrator and Warehouse team as needed. · Perform inventory cycle counts when required. · Complete other duties as assigned. Working Conditions · Primarily office-based with occasional work in the warehouse. · Regular use of a computer and telephone. · Flexibility to work additional hours when business needs require. #ondt #ONDT