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Johnson Service Group
Senior Delivery ManagerJohnson Service Group • Mississauga, ON, CA
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Senior Delivery Manager

Senior Delivery Manager

Johnson Service Group • Mississauga, ON, CA
18 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Overview:
Seeking a results-driven Delivery Manager with strong experience for Fixed-Fee programs and leading cross-functional product delivery teams, stakeholder management, risk identification and mitigation, Global Delivery Model and integrated product roadmap execution. You will own multiple delivery pods in the Account domain for a wealth management / investment client, ensuring predictable delivery, engineering excellence, and measurable outcomes across distributed teams in US, Canada, Mexico, and India.

Must Haves:
  • 6+ years experience as a Program Manager / Delivery Manager
  • Proven experience delivering complex programs under cross-functional global product delivery teams models with strong governance and change control, 50-150 people
  • Strong expertise in SAFe / Agile delivery, process maturity, and predictability improvement at scale.
  • Excellent stakeholder management, executive communication, and cross-functional leadership.
  • Strong Risk and crisis management capabilities with structured RAID practices.
  • Solid understanding of SDLC, CI/CD, engineering quality practices, and delivery metrics.

Nice to Haves:
  • Consulting/outsourcing background; financial services/wealth management.
  • Experience leading AI adoption initiatives in engineering or delivery environments (enablement, governance, value measurement, scaling).
  • Fixed-Fee delivery/Outcome Based Delivery experience.


Key Responsibilities
Fixed-Fee Delivery Ownership & Governance
  • Own end-to-end delivery under global product delivery constructs (product roadmap, milestones, acceptance, change control, and forecasting).
  • Establish delivery baselines: DoR/DoD, PI objectives, release plan, and governance cadence.
  • Maintain strong RAID, dependency tracking, and decision logs with clear escalation triggers.
Stakeholder Management & Executive Communication
  • Build trusted partnerships across Product, Engineering, Architecture, UX, Compliance, and Ops.
  • Run structured forums: Steering Committee, PI checkpoints, roadmap reviews, release readiness.
  • Communicate concise exec updates: delivery status, risks, trade-offs, and decisions needed.
Risk, Issue & Escalation Management
  • Proactively identify risks across scope, dependencies, quality, compliance, performance, capacity, and delivery timelines.
  • Drive mitigation plans, owners, due dates, and escalation paths; lead recovery actions when needed.
SAFe / Agile Delivery Leadership & Process Maturity
  • Lead PI Planning and sprint execution; drive predictable delivery, flow, and quality.
  • Improve maturity via measurable outcomes: say/do, spillover, throughput/cycle time, defect leakage, release predictability.
  • Institutionalize standards for estimation, capacity planning, and dependency management.
Integrated Product Roadmap Execution
  • Partner with Product and Architecture to maintain an integrated roadmap (outcomes? epics/features/enablers? delivery plan).
  • Ensure sequencing and readiness across cross-team dependencies and technical feasibility.
Engineering Excellence & Quality Enablement
  • Define and track KPIs for CI/CD health, automation, code quality, security findings, and NFR adherence.
  • Enforce clean delivery standards: architecture compliance, quality gates, and release readiness.
  • Drive continuous improvement to reduce waste and improve speed-to-value.
Global Team Formation & Leadership
  • Build/scale distributed teams aligned to domain and tech needs; implement an effective global operating model (cadence, handoffs, collaboration norms).
  • Coach team leads, set performance expectations, and develop high-performing teams.

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Senior Delivery Manager • Mississauga, ON, CA

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