About the Role
This position provides key operational support and customer service for daily functions across the physical and digital operations of the bookstore. Our Campus Store Associates are expected to be engaged, connected, and adaptable as they assist students, faculty, staff, and the general public with their needs, whether those needs are related to textbook information, general retail purchases, or online order fulfillment. Associates are responsible for delivering friendly, knowledgeable, and exceptional service in all actions and interactions, which could range from processing transactions on the tills and providing customer assistance on the sales floor (including the textbook information desk and apparel section) to fulfilling and packaging online orders, assisting with receiving shipments, and stocking merchandise in the backroom. Along with ensuring the store is neat, tidy, and an inviting retail environment, Associates provide customers an exemplary campus store experience while maintaining MRU’s core values.
The Associates' key areas of focus are on providing an excellent experience in all areas, including, but not limited to, point-of-sale transactions, greeting customers, general sales floor service, and efficient stockroom operations. Under the direction of campus store management, Associates work as a team and are often the first point of contact for customers; they need to be friendly, adaptable, dynamic, engaged, and possess excellent communication skills, all while modeling MRU’s service values.
This is a Casual position without regularly scheduled hours and may work between 0 to 32 hours a week.
Responsibilities
Operating the Registers
Operational Store Support
Customer Service
Campus Store Associate • Calgary, AB, CA
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