Automation Performance & Insights Coordinator

Delivery Transformation-Automation Platform Coordinator

The Automation Platform Coordinator (Americas) owns enterprise automation discovery, intake enablement, and platform coordination across the Americas, aligning Delivery Transformation, Information Systems, PMO, and stakeholders inside and outside Technical Services to drive a consistent, scalable pipeline of automation opportunities. This role manages the Automation Fair execution, governs the Automation Store and Automation Register as systems of record, and drives conversion of discovery outputs into intake-ready submissions with strong reuse potential, metadata integrity, and portfolio visibility, while maintaining catalog structure, taxonomy, and governance to prevent duplication and support enterprise reuse.

This position operates at the intersection of enterprise automation discovery, intake, and platform management and requires proficiency in the following areas:

• Power Platform (Power Apps, Power Automate)

• Power BI

• Automation Store / automation registry platforms

• Metadata taxonomy and data modeling

• API and integration concepts

• SharePoint and Teams-based knowledge management

• Workflow routing and intake frameworks

Responsibilities:

Automation Platform Governance (Store & Register)

• Own the structure, governance, and day-to-day operation of the Automation Store and Automation Register as systems of record for all automation activity

• Maintain catalog structure, metadata standards, tagging logic, and data alignment across platforms

• Drive visibility, traceability, and portfolio alignment through accurate and structured platform data

Automation Discovery & Pipeline Development

• Manage enterprise automation discovery efforts through Automation Fair and related campaign

• Drive participation across service lines and stakeholder groups to generate a continuous pipeline of opportunities

• Identify high-value use cases aligned to enterprise priorities, workflows, and platform constraints

Discovery to Intake Coordination

• Own the structure, governance, and day-to-day operation of the Automation Store and Automation Register as systems of record for all automation activity

• Drive conversion of discovery outputs into intake-ready automation submissions

• Route qualified opportunities into Intake & Design Authority with complete and structured inputs

• Identify and resolve gaps in submissions with originating teams and stakeholders

Reuse, Catalog Utilization & Duplication Control

• Promote reuse of existing automation assets through effective catalog design and stakeholder engagement

• Identify duplicate or overlapping opportunities and align them to existing solutions or patterns

• Provide signals to governance and portfolio owners on reuse trends, gaps, and opportunities

Stakeholder Alignment & Enterprise Coordination

• Act as primary platform liaison across stakeholders inside and outside Technical Services including PMO, IS, TechApps, delivery teams, and service line communities

• Align stakeholders to discovery, intake, and platform usage expectations

• Facilitate feedback loops to refine platform structure, discovery approach, and intake readiness

Data, Reporting & Platform Insights

• Provide structured reporting on discovery activity, pipeline health, reuse, and platform utilization

• Translate platform data into actionable insights for portfolio, governance, and leadership decision-making
  

• Highlight risks, gaps, and patterns impacting pipeline quality, participation, and conversion

Process Improvement & Platform Evolution

• Continuously refine discovery workflows, intake routing, and platform structures based on enterprise feedback

• Identify breakdowns in discovery, catalog usage, or intake readiness and drive corrective actions

• Align platform evolution with enterprise automation strategy, governance expectations, and delivery needs

Competency:

• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

• Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, understands people's motivations, engages them in the work, and builds a sense of energy toward common goals. Ensures that others can make decisions and take accountability. Celebrates progress.

• Ensures Accountability - Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

• Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

• Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.

• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

• Resourcefulness - Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Make progress across multiple priorities or responsibilities.

• Self-Development - Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.

Skills:

• Knowledge Management - Works to put processes in place to support the creation and use of the information, data and intellect that exists in the people who work for an organization, to support the achievement of goals. Typically works independently and provides guidance.

• Verbal Communication - Works to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works independently and provides guidance.

• Managing Change - Works to demonstrate a change mindset as well as plan, execute and monitor activities during times of change whilst keeping performance levels up. Typically works independently and provides guidance.

• Analyze Current State/AS-IS State - Works to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works independently and provides guidance.

• Effectively Presents Solutions - Works to communicate and articulate potential resolutions or strategies in a clear, compelling, and tailored manner to address specific challenges or meet organizational needs. Typically works independently and provides guidance.

• Data Collection and Analysis - Works to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works independently and provides guidance.

• Analytical Process Techniques - Works at an advanced level to apply appropriate analytical processes and procedures to support research schedules. Typically works independently and provides guidance.

Why GHD?

GHD is a global professional services firm committed to solving the world’s biggest challenges in water, energy, environment, property and buildings, and transportation.

Join us and be part of a team that’s transforming how we win work—one answer at a time.

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.