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Store Manager - GelateriaJRoss Recruiters • Ontario, TORONTO
Store Manager - Gelateria

Store Manager - Gelateria

JRoss Recruiters • Ontario, TORONTO
30+ days ago
Job type
  • Permanent
Job description

Description

  • Lead daily store operations, ensuring a smooth, organized, and consistent customer experience
  • Create an energetic, service-focused environment that reflects the brand’s quality and personality
  • Coach, train, and support team members, including younger employees developing their first workplace skills
  • Build a positive team culture based on respect, accountability, reliability, and pride in the work
  • Ensure product quality, presentation, cleanliness, and service standards are consistently maintained
  • Oversee scheduling, labour planning, breaks, coverage, and day-to-day team communication
  • Support hiring, onboarding, training, and ongoing performance management
  • Monitor inventory, ordering, product levels, waste, and store supplies
  • Maintain strong operational routines related to opening, closing, cash handling, food safety, and health standards
  • Drive sales through guest engagement, team coaching, upselling, sampling, and local store awareness
  • Resolve guest concerns professionally and ensure issues are handled with care and urgency
  • Work closely with ownership and leadership to support the successful launch and ongoing growth of the Ontario market
  • Act as a brand ambassador in the community, helping build awareness and repeat business
  • Maintain accurate reporting, administrative follow-through, and communication with leadership

Requirements

  • Previous experience in retail, food service, café, hospitality, QSR, or customer-facing store management
  • Strong people leadership skills with the ability to coach, motivate, and develop a young team
  • A hands-on management style and willingness to be active on the floor
  • Excellent customer service instincts and a genuine enjoyment of working with people
  • Strong organizational skills and the ability to create structure in a busy environment
  • Comfortable managing schedules, inventory, cash procedures, and daily operations
  • Positive, patient, and professional communication style
  • Ability to lead by example and set clear standards for performance and behaviour
  • Food safety awareness and comfort working in a product-quality-driven environment
  • Current Food Handler Certificate recognized in Ontario is a requirement
  • Flexible availability, including evenings, weekends, and peak business periods

Corporate Culture

  • Opportunity to join a growing specialty retail brand as it expands into Ontario
  • A meaningful leadership role with real impact on team culture and guest experience
  • The chance to help launch and shape a new market presence
  • Supportive ownership and leadership team
  • Positive, product-focused environment with strong customer appeal
  • Competitive compensation based on experience
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Store Manager - Gelateria • Ontario, TORONTO

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