Area Director

We are looking for a passionate, audacious, and strategic Area Director to be a key member in managing daily store operations. If you’re a dynamic leader committed to delivering outstanding customer service, this is the perfect opportunity for you to thrive and make an impact in an ever changing retail environment!

As an Area Director, you’ll be one of the go-to individuals for overseeing daily store management for various departments. You will proudly hold the Simons ambassador status by coaching managers and employees on delivering exceptional customer service the Simons way. You will uphold the Simons vision by fostering an environment of excellence where customers love to shop, and employees love to work!

Key Responsibilities
Lead & Inspire

• Cultivate a high-performance team by utilizing your leadership skills to drive customer engagement
• Coach your Department Managers to foster an innovative sense of purpose as they train their employees and develop merchandising skills that inspire excellence
• Conduct regular coaching sessions with employees to ensure they are on track and maximizing their potential

Drive the Simons Experience

• Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone masters the art of delivering the exceptional Simons service experience to every visitor
• Play a key role in leading and training employees to understand and execute service with excellence in a fast-paced retail environment

Bring the Vision to Life

• Play a key role in aligning store operations with the organization's fashion vision
• Ensure the store looks and feels exceptional every day, from creating stunning displays to optimizing inventory
• Collaborate with our buying team to ensure displays are always on point

Be the Solution-Specialist

• Address and resolve daily operational hiccups with ease, particularly in a high-energy store, ensuring everything runs seamlessly
• Oversee essential behind-the-scenes services like our security, stock handling, and tailor shop departments, ensuring they operate efficiently and support the team in achieving their objectives

Optimize Performance

• Optimize store performance in every sense, from employee performance to sales targets
• Enhance all areas by analyzing weekly reports to identify improvement opportunities
• Collaborate with teams to implement effective solutions that drive results
• Expertly execute complex employee schedules, manage time-off requests, and ensure optimal coverage on the sales floor and back of house

Key Qualifications

• Experience in Retail Leadership: 7-10 years in retail with a minimum of 5 years in a leadership role, knowing how to manage both people and processes in high-traffic retail settings
• Education: A bachelor's degree or equivalent is required for this role; bilingualism is considered an asset
• Agile Leadership: Talent in planning and adaptability, excelling in managing large cross-functional teams in a fast-paced environment with hands-on experience supporting managers and employees
• Customer Service Passion: Proven ability to make Toronto’s diverse customers feel like part of the Simons family and create a strong sense of vision to inspire teams to do the same
• Strong Business and Financial Acumen: Solid understanding of analyzing performance reports, tracking metrics, and using data to innovatively enhance processes and procedures
• Technologically Advanced: Ability to embrace new technology with confidence, adapt to it effortlessly, and demonstrate autonomy in navigating complex digital tools and systems
• Detail-Driven: Strong focus on fine details, whether it’s cultivating eye-catching merchandise on display, strategically scheduling staff, or preparing for the busy holiday season

What We Offer

• Be Part of Something Special: Opportunity to contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service
• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family to the Toronto community
• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued
• Group insurance plan and RRSP
• A telemedicine service and Employee and Family Assistance Program
• Product Discount: Up to 40% off Simons purchases

Please Note The Following

• Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service
• Open to a flexible schedule, including weekends and holidays, to accommodate operational demands
• Available to commute to the Square One Simons location for required training