Administrator, Accounts Receivable

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as a Administrator, Accounts Receivable, reporting to the Team Lead, Accounts Receivable, and be part of our talented and growing team!

About the role:

The Administrator Accounts Receivable is responsible for handling all incoming payments related to the residential and small commercial mortgage portfolio. This role ensures that daily deposits are balanced and processed in a timely, accurate, and efficient manner, adhering to departmental Service Level Agreements (SLAs) and all relevant policies and procedures

Responsibilities:

Operational excellence

• Reconcile mortgage payments daily, including pre-authorized payments, manual pre-authorized payments, cheques, western union, wires, Online bill payments etc. received from/for various departments.

• Process all returned payment items for our residential and commercial mortgages.

• When appropriate escalate any issues with mortgage payments and deposits that arise

• Accurate Data entry into applicable channels/platforms

• Recommend, contribute to and support departmental efficiencies and procedures

Risk Management & Compliance

• Acts in accordance with the Company’s core values, Code of Conduct & all internal policies & standards

• Engages in the highest standard of business conduct and ethics

• Understands the regulatory & compliance requirements applicable to scope of responsibility

• Incorporates regulatory & compliance requirements into existing business processes & activities

Service excellence

• Liaise with other internal departments and external partners (BMO, Scotiabank, Western Union etc.) to resolve customer or deposit issues in regards Mortgage Payments and Deposits

• Provide coverage as required for shared communication channels to ensure SLAs are achieved

• Mitigate incidence of complaints and out of pocket expenses by adhering to SLAs and highest standard of accuracy

• Provide support to various departments ensuring that all payments and deposits are processed accurately and within mandated SLAs.

What we’re looking for:

• Post secondary degree or diploma required (University degree preferred) in Finance, Business or equivalent

• Additional relevant accreditation(s), certification(s) are strong assets

• One to two years' related administrative experience in financial services, payment processing preferred

• Two years in high volume transactional work environment

• Demonstrated accuracy and efficiency processing a high volume of transactions

• Solid understanding of accounting related transactions and procedures

• Solution-focused, takes initiative to work effectively within established guidelines

• Strong organizational and time-management skills

• Analytical and detail oriented

• Demonstrated customer service, interpersonal, relationship building and listening skills

• Proven ability to work both independently and collaboratively within a team environment

• Effective written/ verbal communication

• Able to multi-task and flourish in a fast-paced, deadline-driven work environment

• Proficiency MS Office, Outlook, Excel, Word

• Professional maturity

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

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