Coordinator, Athlete Services

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The Coordinator, Athlete Services is responsible for the planning, coordination, implementation, and evaluation of a broad range of athlete support services provided to inter-university athletes consistent with developing a culture of sport excellence. This includes the development and implementation of programs and services that support the performance of varsity team student-athletes including; athlete recruitment, eligibility registration, compliance and monitoring on the Athlete Information Management System (AIMS), Gaels academic support programs and services, Athletic Financial Awards, student-athlete discipline, job placement, maintaining student-athlete information and referring student-athletes to broader support services available to students on campus.

The position requires extensive collaboration with Coaches and other members of the Athletics and Recreation (A&R) staff and the broader campus community to ensure the appropriate level of service and support is provided to student athletes. Participating as a member of the high performance unit, the incumbent assists in creating a departmental culture that embraces and supports student-athletes, coaches and teams in the pursuit of excellence and contributes to the formulation of programs and services that support the holistic needs of student-athletes.

This position establishes priorities and schedules students, acts as a mentor, and provides ongoing feedback to students. This position builds partnerships and collaborates with departments and with community partners to implement academic resources and initiatives that support student success. This position plans, develops, and delivers programs, training, services, and events that enrich student life, enhance the student experience, and facilitate student success. This position also assists in developing, implementing, and evaluating academic success programs.

The schedule for this position requires the incumbent to work variable hours on a regular basis, including evenings and weekends. This position is subject to the Averaging provisions of the USW Local 2010 Collective Agreement.

Job Description

What you will do

• Establishes priorities and schedules students, acts as a mentor, and provides ongoing feedback to students.

• Builds partnerships and collaborates with departments and with community partners to implement programs and initiatives that support student success.

• Plans, develops, and delivers programs, training, services, and events that enrich student life, enhance the student experience, and facilitate student success.

• Implements assessment, evaluation, and reporting processes to continually improve the programs and services offered to students.

• Assists in developing, implementing, and evaluating academic success programs.

• Creates lesson plans and support material for transition programs and camps.

• Provide guidance to staff with developing and setting up course content, including audio, video, and graphic materials.

• Creates promotional and educational materials.

• Coordinates and uploads social messaging and website content.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.

• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

• Provide consultation and advice on non-straightforward and/or complex issues.
  

• Interaction with others typically requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the needs of the intended audience.
  

• Build relationships, trust and credibility.
  

• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

• Participate in project team meetings and develop individual project plans.

• Lead procedural or technological change within a unit.

• Identify new problems and seek information and input to fully understand the cause of problems.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Draw logical conclusions and provides opinions and recommendations.

• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.