Personal Banking Associate (Part time, 22.5h) Terrebonne-Sud

Work Location:

Terrebonne Quebec Canada

Hours:

22.5

Line of Business:

Personal & Commercial Banking

Pay Details:

2337$/$23.37 - 3120$/$31.20 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you establish build and maintain impactful relationships with our customers Do you love working with customers and helping them with their financial needs We are seeking aPersonal Banking Associatefor our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs including new accounts investment advice and banking solutions. Do you think you have what it takes

In this role a typical day may look like:

• Engage customers in day-to-day advice needs service transactions digital education and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile ATM and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate reflects business intentions and is consistent with relevant regulations and TDs Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1 years of relevant experience
• Investment Funds Canada (IFC) or equivalent post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word Excel and Outlook) branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration organizational planning and time management skills
• A dynamic diligent and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect both verbally and in writing with customers and related teams in a courteous and effective manner

#LI-Retail

#IN-Retail

Aperçu du service:

À TD Canada Trust nous sommes le personnel de première ligne de la TD. Nous nous efforçons de bâtir des liens solides et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services les produits et les solutions aux clients actuels et potentiels de la TD. En succursale nous comprenons les besoins des clients et ciblons les occasions de promouvoir les produits et les services en dirigeant les clients vers les membres de léquipe ou les partenaires internes appropriés tout en assurant une expérience client positive.

Joignez-vous à TD Canada Trust et pensez comme un client agissez en propriétaire responsable innovez pour atteindre nos buts et exécutez avec efficacité.

Description du poste:

Pouvez-vous établir créer et entretenir des liens intéressants avec nos clients Aimez-vous faire affaire avec les clients et les aider avec leurs besoins financiers Nous recherchons un Associé Services Bancaires Personnels pour notre succursale qui sera en mesure de diriger les clients vers le membre du personnel capable de répondre à leurs demandes financières et à leurs besoins bancaires notamment en matière de nouveaux comptes de conseils de placement et de solutions bancaires. Pensez-vous avoir ce quil faut

Lors dune journée normale vos fonctions pourraient être les suivantes:

Engager des conversations avec les clients sur les besoins relatifs aux conseils sur les opérations bancaires courantes les opérations avec service linformation sur les services numériques et la résolution de problèmes liés aux solutions bancaires

Comprendre les besoins des clients et les diriger vers la bonne personne qui leur offrira des solutions pertinentes tout en faisant preuve de bon jugement pour les affaires confidentielles

Donner confiance aux clients à légard des nouvelles tendances en matière doptions bancaires numériques en leur parlant des services bancaires mobiles des guichets automatiques bancaires et des services bancaires en ligne

Appuyer le personnel de première ligne avec les opérations prévues liées ou non à la trésorerie; résoudre les principaux problèmes et signaler les exceptions à la direction

Recommander des améliorations aux pratiques de travail et aux opérations et processus de la succursale afin daméliorer lexpérience client et datteindre lexcellence opérationnelle

Participer à lutilisation précise et opportune des processus et procédures daffaires

Veiller à ce que les documents préparés soient exacts reflètent les intentions de lentreprise et soient conformes aux règlements pertinents et au Code de conduite et déthique professionnelle de la TD

Contribuer à créer un milieu de travail positif et équitable en faisant valoir lefficacité de léquipe en

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Ce poste nexige pas la maîtrise dune langue autre que le français.

Required Experience:

IC

Employment Type : Part-Time
Experience: years
Vacancy: 1