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0000050007 Royal Bank of Canada
Bilingual Digital Fraud Officer0000050007 Royal Bank of Canada • YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO
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Bilingual Digital Fraud Officer

Bilingual Digital Fraud Officer

0000050007 Royal Bank of Canada • YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO
18 days ago
Job type
  • Full-time
Job description

Job Description

What is the opportunity?As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.What will you do?
  • Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
  • Use analytical techniques to break apart complex, evolving fraudulent activities and trends
  • Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
  • Accurately prepare required documentation for online investigations
  • Take ownership, accountability for the resolution of escalated online fraud concerns
  • Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
What you need to succeed?Must- have:

  • Previous fraud experience

  • Professional and courteous phone manner

  • Strong decision making skills

  • Strong keyboarding skills

  • Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays

  • Bilingualism (English and French) is nice to have, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:
  • Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities
Job SkillsAnti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job Details

Address:

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-06

Application Deadline:

2026-07-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Bilingual Digital Fraud Officer • YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

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