Job Description
What is the Opportunity?
The Payment Resolution Officer - UK will be responsible to effectively analyze, issues and provide resolution. This includes but is not limited to for processing of accurate, timely and complete payments of Brewin Dolphin and UK Region. Acts as subject matter expert of payments, identifying continuous improvement opportunities. Provides support to AP processors for escalations on Accounts Payable transactions.
What will you do?
Travel and expense payment issuance
Coupa invoice review, payment, and manual upload
Supporting on generic mailbox to ensure inquiries are answered promptly, within SLA’s
UK/CWM validation, manual journals, and payment
Payment tracker
Print and mail cheques
Assist on investigating payment outages
Maintain cross-training across Payment Processes for all regions
Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors
Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures
Responsible to provide input and revisions on documentation as it relates to SOPs.
Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s)
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Assisting on various ad-hoc asks/projects
What do you need to succeed?
Must Have:
University or college degree in accounting, finance, business preferred
3+ years of operations experience in a financial sector environment
Knowledge of Accounts Payable processes
Cheque Management
Experience with wires, BACS, SWIFT, FX Transactions
Payment Investigation experience
Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.
Nice to Have
SAP
Concur
GP Great Plains
RIMMS
Delegation of Authority awareness
eGL suite of applications (PeopleSoft, FiBRS)
Knowledge of all Regulatory and Compliance rules
Internal Audit reviews
SOX
Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
Address:
120 WESTERN PKY:BEDFORDCity:
BedfordCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-07-06Application Deadline:
2026-07-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Payment Resolution Officer - UK • HALIFAX, Canada
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