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Amazon Connect ArchitectRecrute Action • Toronto, ON, ca
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Amazon Connect Architect

Amazon Connect Architect

Recrute Action • Toronto, ON, ca
21 days ago
Salary
CA$50.00 hourly
Job type
  • Permanent
  • Temporary
  • Quick Apply
Job description
Job Description
Amazon Connect Architect

Help shape the future of customer experience in the insurance sector by contributing to innovative cloud-based contact centre solutions. This hybrid opportunity offers the chance to work with AWS technologies, Amazon Connect, Salesforce integration, AI-driven capabilities, and omnichannel platforms while supporting the delivery of modern, high-impact business solutions.

What is in it for you:

• Salaried: $50-55 per hour.
• Incorporated Business Rate: $60-65 per hour.
• 3-month contract with the potential for permanent employment.
• Day schedule, 37.50 hours per week.
• Enjoy the flexibility of hybrid work.

Responsibilities:

• Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
• Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
• Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
• Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
• Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
• Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
• Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
• Evaluate and implement new feature requests based on business requirements.
• Support test automation and performance validation activities.

What you will need to succeed:

• Design and document complex integrations between Amazon Connect and AWS services, including Glue, Athena, Lake Formation, Lex, and Lambda.
• Integrate Amazon Connect with Salesforce CRM using modern integration packages, including Service Cloud Voice and SCC-AC.
• Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
• Research and implement new AI capabilities, including Conversational IVR, AI-powered Case Summary, and AI-agent Contact Evaluation.
• Create and apply frameworks, methods, best practices, and implementation artifacts for Amazon Connect solutions.
• Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
• Perform end-to-end design, setup, configuration, and delivery of Amazon Connect solutions.
• Evaluate and implement new feature requests based on business requirements.
• Support test automation and performance validation activities.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Amazon Connect Architect • Toronto, ON, ca

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