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L'Occitane En Provence
Store Manager - Full Time - Scarborough Town CentreL'Occitane En Provence • Toronto, ON, Canada
Store Manager - Full Time - Scarborough Town Centre

Store Manager - Full Time - Scarborough Town Centre

L'Occitane En Provence • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one‑of‑a‑kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

What You'll Do:

  • Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
  • Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
  • Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth‑oriented mindset.
  • Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution‑focused approach when challenges arise.
  • Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
  • Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Required Qualifications:

  • Previous supervisor experience in retail or hospitality management
  • Strong Leadership and communication skills
  • Entrepreneurial attitude with background in a sales‑driven environment
  • Mindset focused on customer satisfaction (internal and external customers)
  • Knowledge of skincare, body care and fragrance is beneficial
  • Experience with clienteling advantageous
  • Basic Technology Skills

All Applicants:

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Store Manager - Full Time - Scarborough Town Centre • Toronto, ON, Canada

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