Talent.com
New Flyer
Director, Customer ProgramsNew Flyer • Winnipeg, MB, CA
No longer accepting applications
Director, Customer Programs

Director, Customer Programs

New Flyer • Winnipeg, MB, CA
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

POSITION SUMMARY:

This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.

WHAT YOU WILL DO:

  • Develop department annual operating plan and expense budget
  • Develop MBO’s that support the AOP that form the MBO’s for the entire Customer Programs Team
  • Monitor MBO objectives and drive results throughout the year
  • Ensure robust and effective processes are in place and are reviewed and updated as necessary
  • Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear
  • Ensure that all tools used by the Team to manage Programs are in place and are effective
  • Maintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessary
  • Develop solid relationships with customers, ensuring alignment with Customer and customer strategies
  • Strong working relationship with internal customers and support functions
  • Lead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budget
  • Responsible for the completion of Manager and staff employee performance reviews (EPR’s), and ensuring the department reviews are completed on time
  • Responsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting
  • Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety Programs
  • Other duties as assigned

WHY JOIN OUR TEAM:

  • Competitive Wages.
  • Extended Health Benefits
  • Paid Holidays
  • Pension Plan
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelors degree, preferably in Business Administration or Communications
  • PMP Structured Training / Certification
  • 4+ years of hands-on Project Management experience
  • 4+ years of hands-on Contract Management experience
  • Full product knowledge
  • Clear understanding of engineering and manufacturing processes would be considered an asset
  • Proven Leadership ability
  • Proficiency with MS Project
  • Professional maturity and sound judgement with strong decision-making ability
  • Planning, organization and time management
  • Problem solving and prioritization
  • Clear communication
  • Up to 50% travel time may be required

Create a job alert for this search

Director, Customer Programs • Winnipeg, MB, CA

Similar jobs

NetSuite Practice Director - Up to $290k base CAD + benefits - Remote (Canada) - Top-Tier NetSu[...]

ConspicuousWinnipeg, MB, CA
Remote
Permanent

NetSuite Practice Director – Up to $290k base CAD + benefits – Remote (Canada) – Top‑Tier NetSuite Solution Provider.Be among the first 25 applicants.Get AI‑powered advice on this job and more excl... Show more

 • Promoted

Regional Account Director, Emerging Accounts and Growth

Global Talent Alliance, CanadaWinnipeg, MB, CA
Full-time

A global technology company is seeking a Regional Account Director for Emerging Accounts in Ottawa.The role emphasizes building relationships to maximize product sales and identifying new business ... Show more

 • Promoted

Remote Strategic Program Director - Digital Transformation

Source CodeWinnipeg, MB, CA
Remote
Full-time

A dynamic technology company is seeking a skilled Project Director with extensive experience in leading large-scale enterprise projects and agile software development.You will manage complex projec... Show more

 • Promoted

Blurb.fm Product Director Role

BlurbWinnipeg, MB, CA
Full-time

Take the helm of product direction at Blurb.This remote position focuses on leading product strategy and optimizing workflows for high-performance content solutions.You will drive the product visio... Show more

 • Promoted

Director, Communications

Canadian Credit Union AssociationWinnipeg, MB, CA
Full-time

Deliverables and Main Supporting Activities:.Lead and Execute an Integrated Communications & Brand Strategy.Translate CCUA’s corporate strategy and advocacy agenda into clear and cohesive communica... Show more

 • Promoted

Director Of Operations [390]

RemotivateWinnipeg, MB, CA
Full-time

Base Coat Marketing is a results-driven full-service marketing agency serving.Residential Painting, Commercial Painting, and Concrete Coating companies.Our team of “Base Coat Brainiacs” combines cr... Show more

 • Promoted

Director, Customer Success

CarriersEdgeWinnipeg, MB, CA
Permanent

Sick of commuting? Tired of “hybrid” jobs that are really “in office” jobs in disguise? If you’re discovering that you’re more productive at home than in an office, and want to make that arrangemen... Show more

 • Promoted

Director, Programmatic

OMDWinnipeg, MB, CA
Full-time

At OMD we are much more than just a media communications agency.As part of the Omnicom Media Group, we approach media in a way that creates experiences to connect with people, drive growth and make... Show more

 • Promoted

Strategic Accounts - Partnerships Director

DeliverectWinnipeg, MB, CA
Full-time

Strategic Accounts - Partnerships Director at Deliverect.The Strategic Accounts team drives growth with our largest enterprise customers by building consultative partnerships that simplify digital ... Show more

 • Promoted

Senior Programs Director looking for change

Infinite Potential CreationWinnipeg, MB, CA
Full-time

Even high-performing professionals are feeling the pressure:.This remote role is designed for.Our work sits at the intersection of:.Mindset & self-mastery education.Conscious, values-led career des... Show more

 • Promoted

Public Relations Account Director

energi PR Inc.Winnipeg, MB, CA
Full-time

PR is a strategic communications agency that delivers smart, creative, and results-driven campaigns for leading brands in consumer health, healthcare, wellness, and lifestyle.We combine insight, cr... Show more

 • Promoted

Enterprise Unit Account Director Role

Clever Digital MarketingWinnipeg, MB, CA
Full-time

Take charge at Clever Digital Marketing as an Account Director for the Enterprise Unit, located in Montreal, QC or open to remote applicants.Manage high-budget accounts with confidence and clarity.... Show more

 • Promoted

Director of Software Development – Vancouver BC (100% remote/ hybrid) *Completed*

Corporate Recruiters Ltd.Winnipeg, MB, CA
Remote
Full-time

Director of Software Development – Vancouver BC (100% remote/ hybrid) ***Completed**.Our client is an intranet SaaS platform that helps employees at organizations around the world share knowledge, ... Show more

 • Promoted

Enterprise Sales Director, Payments Industry

MQ Referrals OnlyWinnipeg, MB, CA
Full-time

Shape the future of payments as an Enterprise Sales Director.Drive sales strategy and manage teams to provide exceptional service to Fortune 1000 organizations in the fintech space.In this pivotal ... Show more

 • Promoted

Director, Business Systems (Canada or USA)

JobgetherWinnipeg, MB, CA
Full-time

Director, Business Systems (Canada or USA).Director, Business Systems (Canada or USA).Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talen... Show more

 • Promoted

Enterprise Project Director - Remote Role

Source CodeWinnipeg, MB, CA
Remote
Full-time

Lead transformative projects as an Enterprise Project Director, focusing on Land Titles Registries modernization from a remote setting.Engage stakeholders to optimize digital solutions improving cl... Show more

 • Promoted

Associate Director Brand Partnerships

FeverWinnipeg, MB, CA
Full-time

We’re excited you are checking out this job offer.How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personaliz... Show more

 • Promoted

Transformational Sales Programs Lead (Remote Canada)

SamsaraWinnipeg, MB, CA
Remote
Full-time

A technology firm is seeking a Senior Program Manager to lead strategic initiatives that enhance customer and employee experiences.This remote role in Canada involves managing transformational proj... Show more

 • Promoted

Innovative Product Director Overseeing Insightful Solutions

KIMARU TalentWinnipeg, MB, CA
Full-time

Elevate product offerings by leading strategic initiatives that resonate with customer needs.Spearhead the development of new insights-based products to drive significant business growth.In this st... Show more

 • Promoted

Director, Enterprise Partnerships & Strategic Accounts

DeliverectWinnipeg, MB, CA
Full-time

A leading SaaS company is seeking a Partnerships Director to expand its presence in the US market.The role involves managing relationships with strong partners, driving commercial opportunities, an... Show more