Manager of Engineering

This is an opportunity to take on a highly visible leadership role where youll shape how technology incidents are prevented managed and learned from across critical platforms. Youll play a key role in protecting customer trust by improving system reliability strengthening support readiness and driving clarity during highimpact this role youll grow your influence beyond a single teamworking closely with engineering leaders business partners and senior stakeholders to make meaningful lasting improvements. Youll gain handson ownership leadership exposure and the chance to build deep expertise at the intersection of technology operations and people leadership.

Position Responsibilities:

• Lead incident management and operational response across critical technology platforms ensuring timely resolution clear escalation and effective communication during highimpact incidents.

• Establish and continuously improve support readiness including incident playbooks runbooks monitoring practices and team capability development.

• Partner with engineering product and business stakeholders to identify root causes reduce recurring incidents and embed operability into technology delivery.

• Provide visible leadership during incidents translating technical issues into business impact and delivering clear updates to senior leaders and stakeholders.

• Drive continuous improvement in reliability and performance using incident trends metrics and postincident reviews to strengthen systems processes and tools.

Required Qualifications:

• Bachelors degree in Computer Science Engineering Information Technology or a related field or an equivalent combination of education and practical experience.

• 5 years of experience in technology software engineering or related technical roles demonstrating increasing levels of responsibility and impact.

• 35 years of experience leading mentoring or managing engineering teams with accountability for application support operational stability and service delivery.

• Hands-on experience developing supporting and troubleshooting enterprise applications and/or JavaScript technologies. Proficiency working with SQL databases (e.g. SQL Server PostgreSQL) for data analysis performance optimization and problem resolution.

• Experience designing implementing or supporting solutions in cloud environments preferably Microsoft Azure within Agile and DevOps delivery models.

Preferred Qualifications:

• Production support and oncall experience for critical systems

• Incident problem and change management exposure

• Root cause analysis and continuous improvement mindset

• Monitoring alerting and operational tooling experience

• Experience with crossteam communication during highimpact events

• Familiarity with CI/CD pipelines production support processes and continuous improvement practices

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Waterloo Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113000.00 CAD - $163000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1