Customer Service Representative

Location: Peterborough Canada

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity being respectful and accountable to one another and staying humble and driven while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data.

• Estimated annual base pay: $47000 - $61000 - $75000
• Fixed Term 12 Months
• Paid holidays including floating holidays.
• Employee Assistance Program including mental health benefits.

Are you ready to make your mark If youre a Customer Service Representative we have an exciting opportunity for you.

What You Will Be Doing

• Respond to Customer Inquiries: Handles customer questions and concerns through phone email customer portals or chat ensuring prompt and accurate assistance.
• Resolve Routine Issues: Diagnoses assist in resolving and escalate routine problems using established procedures and resources.
• Maintain Customer Records: Documents all customer interactions and transactions with attention to detail.
• Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service.
• Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance.

What We Are Looking For

• Communication: Effectively exchanges clear and concise information with customers and team members.
• Problem Solving: Identifies and resolves common customer issues using established procedures.
• Time Management: Efficiently manages individual workload to meet service level agreements.
• Customer Service: Provides exceptional support to ensure high levels of customer satisfaction.
• Technical Proficiency: Utilizes customer support software and tools proficiently.
• Team Collaboration: Works cohesively within the team and coordinates with other related teams.
• Decision Making: Makes informed decisions based on standard guidelines with minimal supervision.
• Attention to Detail: Maintains accuracy in handling customer information and documentation.
• Procedural Compliance: Adheres to standardized procedures and practices consistently.
• Conflict Resolution: Manages and resolves straightforward customer disputes effectively.

This position requires security clearance under the Controlled Goods Program all successful applicants will be required to undertake a background check.

Woodward Canada Inc. is committed to fostering an inclusive accessible and equitable recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout all stages of the hiring process.

This recruitment process may use artificial intelligenceenabled tools to support application screening or assessment; however all hiring decisions are made by human reviewers.

In accordance with Ontario pay transparency requirements the compensation information provided reflects the expected salary range for this position. Past compensation information is not requested or considered.

Woodward Canada Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex (including pregnancy and gender identity or expression) sexual orientation age record of offences marital status family status disability or any other protected ground under applicable Ontario legislation.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 47000 - 75000